Service Reminders Sophisticated service reminders prompt you to contact customers before their service is due. Create a Service Reminder report that shows by month which customers need an annual Boiler Service/Gas Certificate Renewal. Print your reminders Automatic mail merge helps print off service reminder letters. Email monthly service lists to Estate Agents or Contracts. Send notice letters to tenants to let them know a service has been booked. SMS text message reminders SMS (text message) customers reminding them about their yearly service. SMS (text message) tenants to let them know a service has been booked. Never forget to ring a customer back Create 'Ring backs' to remind yourself or colleagues to contact a customer. Ring back reminders appear on your home screen so you cannot miss them! Leave yourself a memo Leave memo notes for yourself or other users, which are displayed when logging in. Memos can be sent to engineers' PDAs or accessed using their Mobile Phone.