Client support and training

Commusoft's Client Services team will help you get started

24/7 Knowledge Base online support

The Commusoft Knowledge Base is your first port of call when you need help. It is home to hundreds of articles with video tutorials and easy to follow step-by-step instructions.

If you ever need assistance with any aspect of the software, you just have to click “Need help” in the top right corner and search for your query.

If you don’t find your answer you can click on “Contact support” in the top right corner.

We also have frequently asked questions (FAQs) that will take you through each part of the system and make you an expert in no time. Follow them when getting started or use them as a reference when you aren’t quite sure what to do. Either way, you will find our Knowledge Base is a truly valuable resource.

Email Support

Send us an email and let us deal with things while you get on with the rest of your day. With email support you can be assured that we will respond quickly and resolve your query. Our support team has very high standards and we pride ourselves on getting your queries answered fast, no matter how you choose to contact us.

Telephone Support

Our friendly team is fully trained to ensure that you receive expert advice. Whether you require help transferring your records across to an accounting package, or creating a service reminder, we will be on hand to assist you. This ensures you can continue to run your business efficiently and effectively.

Client success team and professional services

If you are looking for tailored, specialised, in-depth and dedicated support for your organisation, contact us about our professional services.

Our experienced team will tailor the training experience for you and your team, making sure that you understand and can utilise the software quickly and efficiently to get the maximum benefit.

In this way we can devote maximum attention to specific areas of training and consultation with ongoing services throughout your time with us as a client.

A member of our team will provide expert advice on how Commusoft can fit into your existing processes or, where required, advise you on industry best practices which can help you to adapt or improve your current business practices.

In other words we will dedicate time to you, recommending and helping to implement tasks that streamline workflows, increasing your efficiency and productivity – and ultimately the profitability of your business.

These services can be purchased in addition to the standard software license fees.

New Client Services

When you become our client we want to get you started on the right foot. Getting you to focus on the key areas of system set-up and training guides. Select the programme which suits your business needs when getting onboard with Commusoft.

Existing Client Services

There are many features in Commusoft that can further improve your efficiency and productivity. To benefit from these to the full, from time to time you may need some extra advice and training.