Projecting a professional image can be a challenge for field service businesses. Digital gas certificate software can help you put your best foot forward.
Projecting a professional image can be a challenge for field service businesses. But with digital gas certificate software, you can put your best foot forward and stand out from the competition.
An unfortunate side effect of the field service industry is that the work involved can result in scruffy and dirty engineers. This is no fault of the engineers themselves – it’s dirty work after all – but can still leave companies with somewhat of an image problem. Engineer appearance aside, there are many other factors of day-to-day field service work which can often result in the wrong image being put across.
Outdated appointment booking processes and confusing invoicing, scruffy certificates and other documentation, cumbersome parts ordering, and other outdated manual policies and routines can lead to mistakes, missed appointments, delayed job completion, and many other issues which won’t leave your customers with the best impression.
However, digital gas certificate software can address many of the problems which can lead to an unprofessional reputation and a less than stellar corporate image.
1. Go Paper Free
Few things project a worse impression on your clients than handing over scruffy and battered certificates after carrying out key inspections. Whether it’s a new installation, a landlord’s safety inspection, or minor works, you want to be able to hand over a clean, crisp document at the end.
Manual triplicate pads get battered in the backs of vans and covered in grease and other dirt. Poor handwriting, bad spelling or grammar, and impenetrable jargon can make reading the certificates a headache.
However, with a 100% digital gas certificates software solution, every certificate your engineers produce will be a clean and crisp document. Autofilled information and one-click responses will be standardised, making every certificate easy to read and understand. Digital signature capture eliminates the need to print out documents, and they can be emailed to anyone who requires a copy in a heartbeat.
Going paper free will also improve the carbon footprint of your field service business, allowing you to work towards a more sustainable world.
2. Real Time Scheduling
With digital gas certificate software, jobs can be scheduled with a few clicks and then synchronised with your engineers’ devices in real-time. This means your engineers will always have access to the most up to date information, significantly reducing the chances of missed appointments – which can project a seriously unprofessional image.
With a digital solution, last minute jobs can be inserted into gaps in the schedule easily. Admin staff can see at a glance which engineers have enough free time and are working in the right area to attend the job – allowing you to be as flexible as your clients are.
3. No More Filing
Digital gas certificate software allows your field service business to do away with cumbersome and uneconomical filing systems.
Digital certificates are stored on the same secure database as your customers’ records and are accessible at the touch of a button from any internet-enabled device. There’s also no need for your engineers to take copies of documents back to the office as, assuming there’s an internet connection, they are made available to your admin staff the moment they are completed.
4. Professional Branding
With digital PDF formatted documents, you don’t need to hand out generic certificates to your clients ever again.
You can customise your certificates with your field service business’ company name and colours to make sure your certificates are unmistakably yours. You can also add important information like contact and VAT details.
5. Automatic Alerts
The modern field service business is often an exercise in plate spinning, and it can be hard to make sure that everything is always being monitored.
However, with digital gas certificates you can get automatic alerts on many factors of your business. From the creation of new certificates to renewal notices and missed appointment flagging, digital gas certificates software can help you focus on the core business by letting you know when other things need your attention.
Digital gas certificates software can address many of the day-to-day pain points of the modern field service business. With digital certificates, real-time scheduling, digitised filing, personalised branding, automated alerts, and more, you can make sure your gas engineers are always projecting the professional image that your business deserves. With an improved image, your business can enjoy all the benefits – including increased customer base and revenue – that come with a glowing reputation for professionalism.