Ian Finch Plumbing & Heating - Plumbing & Heating

Find out why Commusoft is so central to Ian Finch Plumbing & Heating Ltd's business operations.

  • About Ian Finch Plumbing & Heating

    Supported by over 65 years of combined experience and equipped with professional skills, they are highly motivated and full of spirit. Monday to Sunday, January to December, by day and by night.

  • Industry: Plumbing & Heating

  • Company Size: 10 employees

  • Location: Poole, UK

Ian Finch Plumbing & Heating Ltd

“The main great thing about Commusoft is the fact that everything is in one. What is really important for us, is a software that delivers a great customer service and helps people out. If the software wouldn’t support us with this it would be a catastrophe. Because, imagine someone calls up because they’ve got no heating, no water – and you forget your appointment and they are sitting at home waiting for you. We need a software that’s reliable, keeping all of these things on record and Commusoft does exactly that.

What we love about Commusoft is the diary, the customer database, and interaction with the engineers via the app. The history that we’ve got – we know exactly what we’ve done at every customer’s house and we can see it in the office and engineers can see it on-site.

Before Commusoft, life was rather difficult. Keeping an eye on things when you’ve got hundreds of jobs going at the same time was an absolute nightmare. I am the office manager, and without Commusoft I would need at least another full-time staff member. Now I can spend time planning targets of our business and what strategic approach we’re taking for new things, because I don’t have to worry all the time about the on-going management, as a lot of it is done by the software for me.”

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What Other Users Say

10hrs saved managing schedules

35% improvement in customer feedback

15% reduction in total travel costs

20% reduction in no-access jobs

10% improvement in first-time fix rate

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