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About Ideal Plumbing Solution
Predominately a plumbing and heating company that also delivers an all-encompassing facilities management service.
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Industry: Plumbing
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Company Size: 15 employees
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Location: Swindon, UK
Ideal Plumbing Solution
“Before we got the Commusoft software package we were a little bit skeptical about moving into the software. After having it I don’t how we’d move forward without it.
Commusoft is really easy to use, we had a new office person and when she came to the office for her first day she logged straight into Commusoft, was given a quick visual tour of the program, and within 5 minutes she was on her own.
One of our favourite features within Commusoft is the mobile app that the engineers use. It gives us complete control over our engineers: They schedule the day from their mobile devices it’s all completely automated, so we don’t have to follow that back up.
This software is a must for anyone looking to expand and progress their business. Commusoft is not only a software package, it is another employee.”
What Other Users Say
One service invoice used to take 5 to 10 minutes, but now it literally takes 30 seconds. We get invoices out much quicker to customers and get paid faster too.
A & S Kingdon Ltd
Using Commusoft helps us give customers service they wouldn't expect from your everyday maintenance company.
Trio Maintenance Ltd
Commusoft is constantly updating, constantly evolving, with more features always being added. That put my mind at rest.
Otter South West Limited
Commusoft is scalable, so we can add engineers on at any time and we're up and running fairly quickly. It's a nice system and it will work nicely with how we're growing.
MPHG
10hrs saved managing schedules
35% improvement in customer feedback
15% reduction in total travel costs
20% reduction in no-access jobs
10% improvement in first-time fix rate
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