Powerful search lets you quickly access customer records, giving you the ability to view critical information like customers address, telephone number, email address, appliance information and job/invoice history. Office staff and engineers can now see work that’s been done at the property letting them make informed decisions when booking in work and when onsite.
It’s easy to forget to send out reminders to customers, especially when you are busy. Commusoft automatically tracks service dates, sends reminder emails, sms and letters as well as keeping track of which services have been done and which are still pending. Powerful tools let you manage services on behalf of landlords, helping you to secure work every year. Say goodbye to complicated, confusing spreadsheets.
Easily book jobs into engineers calendars, sending the information straight to their smartphone or tablet. Quickly and seamlessly re-arrange the schedule by dragging and dropping events, letting engineers know about the changes in real-time.
It’s easy to lose track of time spent and every part used on site. Engineers incorrectly filling in job sheets or paperwork never making it back to the office can all cause delayed and inaccurate invoicing. Commusoft automatically tracks time travelling and time on site giving you real-time accurate labour information. Engineers can record parts required and parts used from their vans letting you make sure your invoices go out the same day.
Paper job sheets and certificates are easy to lose and often come in days or weeks late. Engineers taking photos on their phones get lost or forgotten about or end up being emailed back to the office causing extra work for office staff who now need to keep track of the additional email. Commusoft keeps track of all this information in a single system. Engineers can fill in job sheets, take photos, record parts and fill in industry certificates like Gas Safety Certificates, Warning and Advice Notices and Service and Maintenance Sheets all from their mobile device or tablet. Signatures can be captured at the end of the job confirming the customer is happy with the work done which notifies the office to send out the invoice straight away. Commusoft works whether your engineers have an internet connection or not, so whether you’re based in a city or the countryside your engineers can complete their work on their mobile device or tablet.