What is home service software?
Software to manage any service conducted at a home
Whether you call it a domestic service, residential service, or home service - your business is centred on engineers visiting your customers' homes to conduct emergency work, planned services, and installations. That's why you need home service software that has been designed specifically with both your business' and your customers' needs in mind, so everyone can rest easy when working in a domestic environment.
DOMESTIC SERVICES DONE RIGHT
Exceed expectations from first impression to final touchpoint
Home service businesses have to handle a wide range of moving parts in order to offer streamlined customer journeys. Getting it right from the start is crucial because domestic customers judge heavily based on first impressions. Whether empowering customers to book online, sending automatic updates at the right time, or providing easy ways to pay and give feedback, Commusoft has the solutions you need to exceed expectations at each step of the journey.
35% improvement in customer feedback
90% less admin with online booking
20% reduction in no-access jobs
- Book online as soon as they find you
- The internet is now the first place consumers turn to when they need help. As soon as a lead finds your business online, they can book an appointment too!
- IMPROVE RETURNING CUSTOMER RATE
- Impress customers with your customer journey and politely remind them when their next service is due and they’re sure to pick your business again.
- AN ALWAYS UP-TO-DATE CUSTOMER
- Offering your customers peace of mind is a priceless commodity. With transparent confirmations and clear reminders, they’ll always be in the know.
- HANDLE MULTIPLE WORK ADDRESSES
- With the right tools, every tenant property can be managed and organised under the estate agent's customer record, so everything is linked together.
- Keep tenants in the know
- You’ll need to send different communications to tenants (like an access notice) and estate agents (like the invoice!) to properly handle each situation.
- Invoice for multiple jobs
- When you’ve completed a lot of work for one customer, they may prefer you send a consolidated invoice listing every charge across multiple properties.
Customers book on the website
Create a convenient way to win more jobs and reduce admin time with a customer self-service tool. That’s where online booking and intelligent scheduling come together, empowering customers to book appointments for themselves and save everyone, not just your team, from excessive admin.
- 24/7 lead generation for your website
- Customers choose their own appointment window
- Syncs directly to your engineers’ diaries
Peace of mind for everyone
Even the swiftest of teams can’t beat an automated message. With efficient and consistent communications you can give everyone peace of mind: whether dealing with booking confirmations, prompting payments, or updating an engineer’s ETA: automation makes it happen, lightning fast.
- Automate emails, text messages, and letters
- Personalise content with convenient message templates
- Record and log a full communication history
Fantastic service every time
Ensuring your job data is organised and easily accessible gives you a better chance of delivering a fantastic service, every time. With support from your home service software, you can provide a customer experience that is steady, reliable, and consistent!
- A real-time customer database provides up-to-date information
- Engineers have everything they need from the mobile app
- Certificates, parts, invoices, and more in the palm of your hand
The right part when you need it
Thanks to software that lets you manage stock in real-time, you’ll never go to a job missing the right parts again. Not only that, but with a clearly outlined history for every asset, your field and office teams can see with clarity which parts are needed, where to get them, and make sure they get to the right people.
- A multi-location stock control system for your business
- Stockroom workflow app with a barcode scanner
- Automatically reorder parts when stock runs low
Frictionless invoicing and payments
No one wants to tediously generate invoices, so why not let your software help? Thanks to customisable tools, you can manage your invoicing processes with greater precision, keep your cash flowing through your business and encourage customers to pay accurately, on-time, every single time.
- Easily create invoices from the office or mobile app
- Automatically send branded invoices to customers
- Take convenient card payments online and on site
Earn more loyal customers
Service reminders make it easy for customers to choose your business, time and time again. With automatic service reminders, booking portal links, and feedback requests, you can see an increase in customer retention, service revenue, and a boost in satisfaction as well.
- Automatically remind customers when their service is due
- Customers can easily book service appointments online
- Collect customer feedback after every job