HOME SERVICE SOFTWARE

A service that customers can trust, time and time again

The key to a successful home service business is trust. When customers can rely on your reputation, professionalism, and quality of service, they’ll keep coming back. Discover how Commusoft helps you earn that trust.

What is home service software?

Software to manage any service conducted at a home

Whether you call it a domestic service, residential service, or home service - your business is centred on engineers visiting your customers' homes to conduct emergency work, planned services, and installations. That's why you need home service software that has been designed specifically with both your business' and your customers' needs in mind, so everyone can rest easy when working in a domestic environment.

DOMESTIC SERVICES DONE RIGHT

Exceed expectations from first impression to final touchpoint

Home service businesses have to handle a wide range of moving parts in order to offer streamlined customer journeys. Getting it right from the start is crucial because domestic customers judge heavily based on first impressions. Whether empowering customers to book online, sending automatic updates at the right time, or providing easy ways to pay and give feedback, Commusoft has the solutions you need to exceed expectations at each step of the journey.

35% improvement in customer feedback

90% less admin with online booking

20% reduction in no-access jobs

Ideal for All Types of Customer

Residential features for private customers
Book online as soon as they find you
The internet is now the first place consumers turn to when they need help. As soon as a lead finds your business online, they can book an appointment too!
IMPROVE RETURNING CUSTOMER RATE
Impress customers with your customer journey and politely remind them when their next service is due and they’re sure to pick your business again.
AN ALWAYS UP-TO-DATE CUSTOMER
Offering your customers peace of mind is a priceless commodity. With transparent confirmations and clear reminders, they’ll always be in the know.
Residential features for estate agents
HANDLE MULTIPLE WORK ADDRESSES
With the right tools, every tenant property can be managed and organised under the estate agent's customer record, so everything is linked together.
Keep tenants in the know
You’ll need to send different communications to tenants (like an access notice) and estate agents (like the invoice!) to properly handle each situation.
Invoice for multiple jobs
When you’ve completed a lot of work for one customer, they may prefer you send a consolidated invoice listing every charge across multiple properties.

The Home Service Journey

Residential Journeys Reimagined

Customers book on the website

Create a convenient way to win more jobs and reduce admin time with a customer self-service tool. That’s where online booking and intelligent scheduling come together, empowering customers to book appointments for themselves and save everyone, not just your team, from excessive admin.

  • 24/7 lead generation for your website
  • Customers choose their own appointment window
  • Syncs directly to your engineers’ diaries

Learn more about online booking >

Peace of mind for everyone

Even the swiftest of teams can’t beat an automated message. With efficient and consistent communications you can give everyone peace of mind: whether dealing with booking confirmations, prompting payments, or updating an engineer’s ETA: automation makes it happen, lightning fast.

  • Automate emails, text messages, and letters
  • Personalise content with convenient message templates
  • Record and log a full communication history

Learn more about alerts and notifications >

Fantastic service every time

Ensuring your job data is organised and easily accessible gives you a better chance of delivering a fantastic service, every time. With support from your home service software, you can provide a customer experience that is steady, reliable, and consistent!

  • A real-time customer database provides up-to-date information
  • Engineers have everything they need from the mobile app
  • Certificates, parts, invoices, and more in the palm of your hand

Learn more about our mobile app >

The right part when you need it

Thanks to software that lets you manage stock in real-time, you’ll never go to a job missing the right parts again. Not only that, but with a clearly outlined history for every asset, your field and office teams can see with clarity which parts are needed, where to get them, and make sure they get to the right people.

  • A multi-location stock control system for your business
  • Stockroom workflow app with a barcode scanner
  • Automatically reorder parts when stock runs low

Learn more about stock control >

Frictionless invoicing and payments

No one wants to tediously generate invoices, so why not let your software help? Thanks to customisable tools, you can manage your invoicing processes with greater precision, keep your cash flowing through your business and encourage customers to pay accurately, on-time, every single time.

  • Easily create invoices from the office or mobile app
  • Automatically send branded invoices to customers
  • Take convenient card payments online and on site

Learn more about invoicing and payments >

Earn more loyal customers

Service reminders make it easy for customers to choose your business, time and time again. With automatic service reminders, booking portal links, and feedback requests, you can see an increase in customer retention, service revenue, and a boost in satisfaction as well.

  • Automatically remind customers when their service is due
  • Customers can easily book service appointments online
  • Collect customer feedback after every job

Learn more about service reminders >

Ready to take your domestic service business to the next level?

  • Drive more revenue
  • Streamline operations
  • Delight your customers