Thrive With a Streamlined Call-Out Process

Field service operations rely on quick and accurate rollouts. It’s what sets you apart from your competitors, and keeps customers coming back! Discover how field service dispatch software ensures you make the best use of your team, so you can focus on pleasing customers, bolstering revenue, and accomplishing more each day.

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Commusoft diary management software with mobile app
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Prosper With Service Scheduling and Dispatch Software


Quick responses make a difference – it allows your team to pick up more jobs per day, leading to more productive work days, and higher company profits. Further, service dispatch software develops unparalleled customer journeys, so your trades company can attract more new and repeat business!

Person with tablet icon

A customer requests emergency service

Engineer icon

Everyone is updated automatically

Vehicle tracking icon

Perfect call-out, every time

Engineer icon

Your team arrives with site history

Stock control

Parts are ordered from the field

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Customer leaves a great review

An Efficient Service Dispatch Management System

Managing last-minute appointments, cancellations, and changes isn’t feasible with a paper-based system. Service dispatch software supports both your office and mobile teams by keeping information organised and everyone up-to-date. Businesses utilising field service dispatch software prosper with streamlined workflows, see happier customers, and bring home higher company profits!

Stock control app

Fast-Track Company Profits

Drive More Job Bookings

Win more work by allowing customers to book jobs online through your website or with automated service reminders.

Get Paid Faster

Save time and complete jobs quicker by generating invoices from the field and office – or let the system automatically invoice for you.

Reorganise Your Stock

Take control of your stock budget – track real-time stock, suppliers, and every part, so you don’t aimlessly spend on spare parts.

Customer database communication logs

Streamline Your Daily Workflows

Free Up Your Office Team’s Schedules

Rely on our comprehensive system and countless smart automations to take the burden off your office team’s shoulders.

Centralised Customer Records

Store contacts, job histories, asset records, communication logs, and much more, all in a single management software.

Oversee Your Remote Workforce

Commusoft’s field service mobile app keeps your entire team in sync no matter where they are.

Customer database software

Increase Customer Satisfaction

Be Prepared When Customers Call

When a customer calls, you’ll know exactly the work completed, invoices paid, communication history, and more.

Improve Customer Retention

Impress customers with organised office staff, engineers who are knowledgeable and prepared, and impressive customer service.

Widen Your Customer Base

Great customer service breeds loyalty, word of mouth, and helps you win more business.

Empower Your Team With Effective Tools

Incorporate Changes With Ease



DB Heating Limited

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, are en route to appointments or have completed tasks.

Join Thousands of Other Engineers

Conquer Last-Minute Changes

Optimise Your Dispatch Operations

Your Diary, Your Way


Keeping valuable information easily accessible is the heart of Commusoft’s mobile workforce management system. Diary management empowers your office team to easily schedule new jobs, accommodate last minute changes and cancellations, and stay up-to-date with engineers in the field.

Commusoft mobile app with diary and scheduling features

Dispatch Your Fleet Wherever They Are


Knowing where your remote team is at all times is essential for running an responsive field service business. Intelligent scheduling software calculates hundreds of routes and time slots, allowing your office staff to book jobs based on your team’s schedules and distance from the job. This way, you can organise the quickest response to a broken asset.

intelligent scheduling software map view

Monitor Your Vehicles From Anywhere


If you want to keep a closer eye on your team, vehicle trackers are the perfect solution. Live GPS locations mean you, and customers with an engineer tracking portal link, always know where your entire mobile team is when they’re on the road. Additionally, you can record driving data, like speeding, cornering, and excessive braking, so you can extend the life of your vehicles while enforcing safe driving.

Vehicle tracking for web and mobile

Commusoft, in Your Pocket


The key to successful mobile workforce management is equipping your remote team with a reliable mobile app. Your engineers can work without interruptions like phone calls with updates, easily record important job data, and accomplish more while on-site. Your office team and managers can track engineer locations and activities, send notifications, and more.

Commusoft Mobile App, with Dairy status; including Accept, Travel, Arrive, and Leave options

Help Your Team Stay On Their Toes


    Even the quickest teams can’t beat an automated message. Whether your team is confirming bookings, prompting payments, or updating an engineer’s ETA: automation gives your customers peace of mind, lightning fast.

    Alerts and notification types

    Commusoft’s customer database eliminates the need for paper files; vital customer information like name and address, service history, forms, invoices, communications, and more are all safely stored in one central location.

    Customer database software

    Service contracts and SLAs are critical for meeting unique customer needs and deadlines. Our service contracts are customisable, allowing you to choose specific metrics to measure with each contract. Fulfilling your SLAs has never been easier: each SLA is colour-coded and features a live countdown clock.

    Manage service contract plans

    Engineers can complete industry standard, or custom company forms directly in the field. Each form is branded with your company logo and colours, and is saved to the customer record, where they can be printed or emailed any time.

    Custom form signed off and backed up

    Engineers can manage and keep track of all company parts while on the road. By requesting or directly ordering parts from the field, parts can be delivered faster, meaning you can complete more jobs and get paid quicker.

    Parts management through Commusoft app

    Our mobile invoicing tools help your team manage all invoicing processes. Keep your cash flowing through your business and encourage customers to pay accurately and on-time, every single time.

    Invoicing on mobile and web

Help Your Team Stay On Their Toes

Join Thousands of Other Engineers

Service Dispatch Software FAQs

  • Field service dispatch software was created because the trades are becoming increasingly digital. Paper-based systems simply can’t keep up anymore.

    Commusoft’s service dispatch software is an all-in-one solution, meaning your team can streamline all aspects surrounding your scheduling and job booking workflows.

    You can further improve your customer journeys by offering customers an online booking portal and alerts and notifications!  With powerful tools at your team’s disposal, they can spend less time searching for the information they need, and more time on the work that matters most!

  • Absolutely! Whether you’re just getting started, or are rapidly expanding, Commusoft was built specifically for growing trades businesses.

    Our platform and suite of tools support both small and large field service businesses with a minimum of 4 contracted licenses per account.

    Learn more about our plans and packages.

  • Trials are a great opportunity to further evaluate Commusoft. Trial versions are available upon request, following an online demonstration of the platform with one of our product experts.

    Learn about Commusoft’s Free Trial here!

  • This depends on which one of our plans you choose and how many team members you have. Learn more about Commusoft’s plans and packages here.

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