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We explain the benefits of customer self-service software and why it's essential for businesses. Learn all you need to know, right here!

Customer service satisfaction is a must for field service. See how you can encourage customers to use your service and keep them returning.

We discuss the dos and don'ts of how to break bad news to a customer. Use these 6 strategies to manage expectations and win their loyalty!

If you're as dedicated to your customers as they are to you, then these giveaway and gift ideas can help you increase customer loyalty!

We review 7 of the best customer self-service portal features. A self-service portal will make your business available to customers 24/7!

From preparing communications ahead of time to making digital payments easy, there's lots you can do to cope with non-paying customers...

Using customer feedback software allows you to optimise customer experiences by helping you to learn, understand, and analyse feedback, fast!

We surveyed customers from the field service industry to find out what bothers them the most. Here are the top 5 common customer complaints:

Explore the essential content marketing tips to increase sales and grow your brand. The better your content, the more success you'll find!

Ever wondered how to sell your services? When it comes to your gas, heating, or electrical business, we've got plenty of advice to share...

Are you eager to maximise sales and ensure every opportunity is as good as it can possibly be? We've got 5 tips to help boost your sales:

We're sharing over 10 sales techniques and tips to help your service, maintenance, or installation business to thrive!

From understanding the buyer's journey to the steps you can take to optimise diaries, here's how to write a quote for a job and find success!

Do you want to know how to get window cleaning jobs? Take these steps to improve how you market and sell your services, with our top tips:

Customer's habits are changing, are you rolling with the times? If not you could be losing customers to competitors. Here's how to fix that:

Qualifying leads is an core part of how you create a winning sales strategy, so let's explore how lead qualification can help your business!

We discuss how the best parts inventory management software can help field service businesses optimise their parts operations. You can too!

Discover recommendations for the best PC or Laptop your Field Engineers can use! From the devices to the required specifications: take a look!

What's the best plumber app out there? What tools can help to support your plumbing business? We look at a variety of tools, great and small!

Smartphones and tablets have helped transform the way field services organisations operate. But what's the best phone for your engineers?

If you're eager to buy the best tablet for your field engineers, we've got you covered. From premium to budget-friendly devices; take a look!

Here are 8 questions you should ask as you hunt for service scheduling software to help your service, installation, or maintenance business.

Increasing revenue is essential for all trades businesses. Here's 3 ways a vehicle tracking system boosts ROI while improving customer care!

An online appointment system simplifies scheduling and boosts customer happiness, so you can maximise your revenue. Discover 6 benefits here!

A great way to increase your reviews is through a review request. And, better yet, it doesn't have to be expensive or time-consuming!

To increase sales and improve retention, you might find you need a new set of plumbing marketing tools to help grow your business.

When it comes to selling, are you leveraging a detailed buyer persona to reach your true earning potential? Explore precision marketing here!

Here's how to get into social media marketing! From Facebook, to Instagram, to TikTok, explore how social media can help boost your brand.

Facilities maintenance software is transforming the way trades businesses service facilities and helping them focus on the future.

Do you want to maximise your plumbing company's reputation? Online business reviews are essential if you want to help your company thrive!

Arranging a gas tightness test is important to ensure that a gas installation is safe and compliant. Learn all about it, here:

Discover the benefits of stock control barcode software and how it can improve your service, maintenance, or installation business!

Balancing business and territory growth relies on a dedicated job pricing strategy. Discover 21 metrics to track with job costing software!

Instant bank transfer is the best way to take one-off payments. See how you can improve cash flow with Commusoft's GoCardless integration!

Here, we explore exactly what does DRC stand for and explain what VAT: Domestic Reverse Charge means for your service business.

"How much should I charge charge my customers?" Establishing price per hour can be difficult, so here's our pricing strategy guide to help!

Learning how to write an invoice is vital for any business that wants to optimise its cash flow and boost productivity. Learn how, here:

Credit card payment fraud is no joke, and with more people than ever using card over cash, you should know how to protect your business.

Managing your finances can be tough, but if you're to reduce business expenses, it won't hurt to explore these top tips from Quidable...

The key to avoid bad bookkeeping is consistency: set aside time regularly and stick to it. Hear from Crunch about how to keep organised!

Is work-life balance really achievable? What can you do to work toward a healthier lifestyle? Explore our best tips, right here:

Effective sales team management requires a mixture of motivation and metrics. Combined, you can guide your team to success with these tips!

Building a recruitment and retention plan is a must if you want to prevent talented staff from leaving your business.

It costs valuable time and money to ensure you’re hiring the right field service staff. Use your energy wisely for recruitment and retention.

Losing a good employee can be upsetting but it doesn't have to hurt your business. Here's how you can bounce back & attract new talent!

How to keep your employees from quitting is a challenge. But with these steps, you can create a plan to help you retain your talented staff!

There's no question about it: there's a UK shortage of engineers in the field service industry. But where exactly have they gone?

Diversifying the workforce is on everyone's mind. See why hiring a female plumber could be essential to growing your business!