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Customer Database Software

Store All Customer Information in One Secure Location

Our cloud-based customer database software allows you to manage customer records from anywhere. With Commusoft you can manage customer accounts, arrange jobs and appointments, and handle communications, all while improving your overall business strategy and organisation.

 

Take Organisation to The Next Level

Centralised Client Data

Our CRM database collates customer, job, and communication records into one, eliminating paper trails.

Protected Digital Records

All Commusoft data is safely stored in the cloud, so you don't have to worry about losing crucial customer data.

Organise Customer Communications

Send emails, text messages, log phone calls, add call notes, and see all past communication history.

Mobile and Web

Commusoft's customer database is available 24/7 on both web and mobile applications.

Automated Communications

Automate tasks like confirmations and reminders, service reminders, and customer feedback requests.

Manage Data Anywhere

We give you the flexibility to manage customer information from anywhere.

David

Commercial Director

Ayrshire Tree Surgeons

What Commusoft has allowed us to do is to track repeat customer business and allow customers, who have had a lovely experience the year before, or the year before that, we’ve been able to match that against the same squad, so there’s continuity for that customer.

Develop Unmatched Customer Experiences

Cater To Different Customer Types

CUSTOMER ACCOUNTS

Many field service businesses handle an array of customers and properties. Our customer database software keeps all relevant and necessary information, such as service contracts, job reports, and contact information in one location. No more mishandled paperwork or missed communications; admins will have access to everything they need.

  • Private customers, companies, schools, and more
  • Customers with multiple properties can also be set
  • Link properties to a main contact, like a landlord
Customer database software

Give Exceptional Customer Care

CUSTOMER COMMUNICATIONS

Please customers with effective communications. Pull their specific problems, job history straight from Commusoft’s customer records. Your team can log phone calls in our system, and add notes, plus see a history of all prior communications.

  • All customer information, organised in one place
  • Reach out with text, calls, text, email, or mail
  • Pinpoint call logs and customers notes with ease
Customer database communication logs

Work With Essential CRM Data at Your Fingertips

All the Data Your Team Needs

CUSTOMER REPORTS

Jump in and see all your customers right away. Our customer database system keeps all relevant and necessary information in one location. Your admin team won’t dig through paperwork or paw through files ever again. Everything they need to know is here.

  • See the big picture with full customer lists
  • Reports include address, email, phone number, etc.
  • Filter reports to see specific views of customers
Customer database report

Save Time by Automating Tasks

COMMUSOFT’S AUTOMATIONS

Concentrate on high-value activities while Commusoft takes care of your repetitive tasks. You can streamline and automate many tasks, including appointment confirmations and service reminder messages, contract renewals, and customer feedback requests, and more.

  • Optimise productivity for your entire team
  • Create a smoother experience for your clientele
  • Automate customer renewals and recurring billing
Messaging templates

Customer Database Software Features

  • Manage Customer Details

    Collect customer information that's important for your business. Whether it's files, photos, or technical info, we make sure it's all easy to find.

    attach files to commusoft customer accounts
  • Record Customer Assets

    Save detailed asset records for all customers. Give your engineers relevant site information, and help them get the job done quicker.

    Customer database and assets showing technical references
  • Protect Digital Records

    Commusoft is a cloud based CRM that uses role-based security. We use network drive storage to host critical client data, encrypting data at rest.

    Confifure custom security levels
  • Customisable Message Templates

    Send the right message for the occasion with our message templates. All messages can be automatically personalised with the customer’s details.

    Messaging templates

Customer Database Software Features

Customer Database Software FAQs

  • Customer database software is a digital solution that organises vital customer records while replacing the need for traditional paper files. This system helps admin teams boost efficiency and accuracy while helping customers.

    The ability to quickly pinpoint information means your team can help more customers quicker. This seems small, but great customer experiences pay off. Quick responses and organised records can improve your company’s reputation, making it easier to win more business.

    We’ve gathered six of the best customer database tools for field service, learn more here!

  • Our customer database centralises important customer details and information, saving your team valuable time when they need to quickly locate what they need.

    A quick response rate and knowledge about their enquiry can impress customers while showing them you care!

    For a growth-centered business, customer experience is everything. After all, happier customers lead to better word of mouth about your business, increasing new and repeat appointments.

    Ready to see Commusoft in action? Book a demo with our team today!

  • Commusoft is so much more than a CRM; we’re an all-in-one job management platform offering solutions including engineer scheduling, customer service contracts, stock management, invoicing, financial reporting, and much more.

    Basic customer database software is a digital solution that replaces the need for traditional paper files. Commusoft does this and takes it further. We centralise vital customer records in one place, meaning your team can respond quicker, arrive on site sooner, and bring home profits faster.

  • Commusoft’s pricing depends on how many licenses you need and which of our plans you choose. To see all of our pricing details and which features are included on which plans, check out our pricing page.

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