Reduce Admin Pressure
Rather than contacting the office, building managers and other organisations you serve can access a personalised log-in portal. Any time of day, they can review live job updates, attached files, invoices, and more, for all their properties. Further, they can book appointments whenever they need.
Automatically Update Customers
Want to exceed customer expectations? As soon as your team begins to travel to the job site, your customers will automatically be notified with an on-the-way message and engineer tracking portal link. Customers will know exactly who to expect and when.
Gather Customer Feedback
Gathering customer responses after each appointment allows your team to understand where you excel and what can be improved. Ultimately, gathering customer feedback ensures you can secure more referrals and better reviews, so you can win new and repeat business.
Optimise Field Operations
Centralized Work Order History
Your engineers shouldn’t struggle to find the customer data they need. From the job site, they can have access to customer and job details, available stock, and much more, via their mobile app. Supporting techs in the field has never been easier.
Easy-To-Use Mobile App
Your engineers want to focus on their work in the field, not the tedious admin processes behind them. Commusoft’s HVAC mobile app automatically updates the office, with travel and arrivals, parts and invoice requests, completed forms, and so much more. Your entire team will be in sync no matter what!
Digital Site Assessment Forms
Completing inspection forms is a considerable part of your HVACR team’s days. The best HVAC software streamlines this process, allowing your crew to efficiently complete forms from the field. Further, your team can create customized forms for each HVAC asset, service type, or more; it’s up to you.
Increase Your Deal Sizes
Upsell Service Maintenance
Your sales team can make the best recommendations with information gathered from the field. They can advise customers on how to limit costs, and whether a repair or full replacement is the best choice. In addition, your team can use this opportunity to introduce service maintenance plans for the future.
Increased Conversion Rate
Whether you want to expand your service territory, win higher-value deals, or both, an organised selling process is essential. Further, a knowledgeable team, and professionally offering the best HVAC services ensure you can consistently win the business you want.
Coordinate Sales and Service Workflows
Proving your dependability is essential. A seamless connection between winning a sale, and booking the appointment proves to customers you care. Moreover, efficiently completing services means your team can get paid faster.