How Premier Heating Solutions Achieved Exponential Growth with Commusoft
April 30, 2025 | Read: 8 minutes
For Phil Mulvenna, Managing Director of Premier Heating Solutions, the key to breaking through operational obstacles was finding the right tools to support his team and streamline operations.
Over the past few years, Premier Heating Solutions – a domestic plumbing and heating company based outside of Reading – has grown from £1 million to a projected £5 million in revenue.
A big part of that success, Phil explains, is thanks to Commusoft.
Below, we explore more about how Premier Heating Solutions strove to tackle inefficiency, embraced the power of data, and transformed the way they work.
If you’re looking to take control of your operations and unlock growth, this testimonial might inspire your next steps.
Overcoming Operational Headaches
Before Premier Heating Solutions started using Commusoft, the company had been managing just three or four engineers. Back then, Phil’s team relied on paper diaries and a T-card system, which created more headaches than it solved.
Engineers had to come into the office every day to pick up and drop off job information. However, they were frequently dealing with lost or delayed cards, missing data, and while it never stopped them from working, they were constantly having to react and play catch up. It meant little time to plan and strategize effectively.
“There was no data,” Phil recalls. “You were just living in the moment.”
At the time, the team didn’t realise how much these inefficiencies were holding them back.
But as demand grew, it became clear that managing operations this way was unsustainable. The company needed something to give them back time, but also that they felt confident would scale with their long-term ambitions. That meant searching for a product that would not only address their daily frustrations, but give them information they could use.
Fast-forward to present day, and Commusoft’s database, visual diary, and scheduling software have helped make Premier Heating’s day-to-day running seamless.
That’s especially true of job allocation and diary management, something that Rebecca Wise, Operations Director at Premier Heating Solutions, says has been transformative for customer communication, too:
In addition, with colour-coded views and a highly intuitive interface, Rebecca’s team can now manage specific teams and jobs in a visually organised way.
“It is so visual, you can colour code it so you can really see at a glance what’s going on. All of the information for a job is in one place and that makes it a really, really invaluable tool for the whole team.”
This clarity not only saves time but also enhances efficiency across the board.
Since bringing on Commusoft, there’s been a lot of other positive changes, too…
The Features That Changed Premier Heating Solutions
Phil credits several key features of Commusoft with transforming their operations.
Each one solved a specific pain point, working together to create a smoother, more efficient workflow:
1. Parts Management That Saved Premier Heating Solutions Money
One of the first areas where Commusoft made an impact was material costs.
Before, Premier Heating Solutions was spending upwards of 40% of their revenue on materials. By leveraging Commusoft’s parts management software and warehouse management tools, they started tracking inventory more efficiently, buying in bulk, and allocating materials smartly.
The result? Phil drastically reduced material costs to around, regularly averaging around 25%.
“It makes a huge difference,” he says. “If managed correctly, this is a really powerful piece of the tool.”
Connor Eccott, the company’s Finance Manager, agrees. Commusoft’s parts management allows their team to flag parts delays or bottlenecks instantly, enabling faster resolution.
Connor adds, “The entire process from ordering parts to booking them to a job operates like clockwork.”
Engineers always have quick access to parts, whether from the central stockroom or individual van locations, and with everyone working together, engineers are well-equipped for every single job they do, without delay.
2. Real-Time Notifications for Proactive Action
Plumbing and heating businesses thrive on timely responses, and Premier Heating Solutions is no exception. Commusoft’s real-time notifications became a game-changer for Phil’s team.
Whether it’s an update on a part, a job closure, or notes added by an engineer, the team receives instant information they can act on.
Phil emphasises how this feature aligns with the reactive nature of his industry.
Whether it’s the mobile app, in-app notifications on desktop, or automated emails notifying clients about payments or job confirmations, Commusoft is equipped with a variety of alerts & notification tools that are designed to streamline daily interactions and task management.
“We’ve got to deal with other people’s issues and stress,” he explains. “Having a tool that allows you to respond immediately helps resolve those problems quickly and effectively.”
3. Data-Driven Decisions for Growth
One of the most transformative parts of adopting Commusoft was gaining access to data. With accurate, actionable insights at their fingertips, Phil and his team could start identifying “low-hanging fruit” to improve their operations.
For example, they introduced a service and maintenance plan for existing customers, creating a new stream of revenue. In addition, they were able to approach customers about boiler service jobs, rather than wait for the customer to come to them.
Data allowed Phil’s team to regularly identify and pursue opportunities with ease.
“Just by doing a few of those small things, we hit £1 million,” Phil says. “Getting data and acting on it allowed us to scale faster.”
Real Results, Measured in Growth and Efficiency
Since implementing Commusoft, Premier Heating Solutions has experienced profound changes—not just in their bottom line, but in how they operate day to day.
Within a few short years, the company has grown its revenue from £1 million to a projected £5 million, and there are plans to continue with steady but powerful growth. Their team has also expanded significantly, now employing over 30 people. Perhaps most importantly, they’ve built a reputation in their industry for reliability and high-quality service.
“We’re not a company that runs around with our hair on fire,” Phil explains. “Commusoft helps us manage daily challenges without losing focus on growth.”
The combination of reduced material costs, streamlined workflows, and real-time responsiveness has made all the difference.
It’s also sped things up, but without granting their team extra work. This means staff can leave on time and be confident that the system picks up on actions even out of hours. It is also equipped to encourage customers take action, too, which has made tasks like taking payments even faster.
This is something Connor shines a light on, explaining that Commusoft’s invoicing software has transformed their financial efficiency. From raising invoices, applying payments, to sending customer-friendly payment links via Stripe or GoCardless, it’s almost completely effortless.
“Our payment speed has increased dramatically—we typically get paid within two days” he says.
These streamlined payment processes have not only eliminated administrative headaches but had a measurable impact on cash flow and debt management.
Advice for Business Owners Looking to Scale like Premier Heating Solutions
Phil’s advice to anyone considering a software solution is simple but essential: think long-term. After all, scalable platform like Commusoft not only supports immediate needs but creates room for growth.
“Don’t pick [software] for today, pick it for tomorrow,” he says. “I think it’s very shortsighted to kind of pick the easy one that will do just enough. You’ll end up changing it in a year or two.”
For Phil, Commusoft wasn’t just a tool for solving immediate problems. He saw the potential to grow with the software and make use of the flexibility and functionality required to support the company’s ambitions.
“Commusoft is really powerful for your business when you’ve got all those features and functionality to hand.”
Is It Time to Rethink Your Business Operations?
If you find yourself stuck in inefficient processes, constantly firefighting instead of growing, it might be time to explore a solution like Commusoft.
Phil’s story demonstrates how the right software can transform not just your workflows, but your entire business trajectory. You can hear more by watching their testimonial playlist, right here.
In the meantime, ask yourself this: Are you ready to unlock the full potential of your business?
Contact us today to learn how Commusoft can be your partner in growth and success. Your transformation could be just one decision away.
