Boost Customer Retention, Productivity, and Revenue With Online Booking

An online booking portal makes it easy to restructure your appointment scheduling system. Customers simply select their preferred date and time window, and Commusoft automatically adds the job to your schedule. After all, offering self-service booking drives efficiency, increases loyalty, and profits with no extra work for your team!


Online Booking Extends Availability to 24/7

Add a Booking Portal to Your Website

When your team is off the clock, customers can book or request jobs directly through an online booking portal on your website.

Slice Manual Data Entry

Our booking portal automatically transfers data like customer details, job requests, and appointment dates and times into your database.

Prepare Your Team

Allow your customers to attach photos and notes when they book so you can gather the valuable information your team needs.

Link With Service Reminders

Including a digital booking link in your service reminders allows customers to book appointment at their convenience, improving retention.


Managing Director

Ace Energy Plumbing and Heating

We live in a world where everything needs to be done online. Customers can go to the front page of our website now and book an appointment at their leisure, any time of the day. We’ve found that it’s really popular.

Support Customers With Less Stress

Extend Your Company’s Reach


Extending 24/7 availability not only shows customers how much you care, it’s a modern way to bolster company profits and smooth daily operations. Self-service online booking empowers customers with little to no involvement from your team. Not only does online appointment scheduling improve customer retention and bookings, it frees admins to focus on bigger tasks!

  • Provide a convenient solution for customers and office staff
  • Offer a straightforward system for customers to book online
  • There's no need to take manual bookings. Admin can handle other tasks
Online booking from website

Online Booking That Fits Your Business


Online booking is a highly-valuable and practical revenue avenue. Offering a convenient way to book ensures you stand apart from competitors while allowing customers to book whenever. Ultimately, online booking provides a variety of ways to interact with your business, so you can effortlessly increase the likelihood of winning more jobs!

  • Avoid additional data entry by letting customers schedule straight into your diary
  • Pick which jobs people can book online
  • Present a window of availability to your customer
Online booking into diary

Schedule More Jobs With Self-Service Appointment Scheduling!

Accommodate All Customers

Let Customers Take Control


Most customers want to help themselves! Your admins are busy, or off the clock, and many customers don’t have the time to make phone calls, or don’t want to. Online booking software ensures your customers you’re there to help, while enabling them to schedule whenever they need. Not only does self-service empower and please customers, it helps streamline admin tasks without needing to hire another team member!

  • Impress customers with a friction-less booking experience
  • Customise which types of services customers can schedule
  • The system remembers returning customers' information
Online booking showing job details

Get All the Information You Need


Powerful online booking software can collect various pieces of information, guaranteeing your engineers don’t go into situations blind. Commusoft’s online booking forms give customers the option to include photos, and space to write notes. With this information, your crew can arrive prepared with necessary parts, provide unmatched customer service, and complete jobs quicker.

  • Customers can attach up to 3 photos to their submission
  • Customers can add detailed notes about their appointment
  • Help your engineers understand and prepare for the job before going in
Online booking attach images

Take Your Online Booking Experience Further

  • Offer Job Requests Instead

    Don't want customers to book directly into your schedule? No worries, let them request service instead. Your office staff is immediately notified, so they can go ahead and arrange appointments.

    online booking form
  • Engineer Skills

    You can customise your online booking to only show available appointments with engineers who have the right qualifications.

    Online booking showing job details
  • Tenant Communications

    Commusoft can accommodate tenant bookings. Book more jobs faster by allowing them to arrange service through your online booking portal.

    Service reminders booking portal
  • Customers Book How They Want

    Whatever works for your customers: they can arrange appointments through online booking links from your service reminder emails and text messages.

    Service reminders portal

Take Your Online Booking Experience Further

Online Booking FAQs

  • Online booking, or appointment booking software, is a digital self-service calendar that’s available to customers 24/7. This modern job scheduling solution empowers service teams to take bookings any time of day.

    Your customers can help themselves, meaning your team can schedule more appointments with less admin work! Further, this convenient solution ensures your service team gets the most from their schedules.

    Ultimately, 24/7 availability boosts customer happiness and loyalty, making it easier to scale company growth.

    Want to see online booking in action? Book a call with our team today!

  • Our self-service online booking portal recognises returning customers, so not only will they be impressed, they can also schedule jobs quicker!

    On Commusoft’s Customer Journey plan, the online appointment system works with intelligent scheduling, only showing available appointments with technicians who have the needed skills. With Commusoft, your business can be available to customers 24/7.

    Want to learn more about the benefits of using an online appointment system? Read here!

  • Our  pricing depends on how many licenses you need, and which of our powerful plans you choose.

    Online booking is available on Commusoft’s Customer Journey plan and higher.

    To see all of our pricing details and which features are included on which plans, check out our pricing page.

More Content