Watch a demo
Commusoft allows clients to easily add and edit customer details in a centralised database. Customer information is safely encrypted within Commusoft, and is easily accessible in the office, or from the road. We understand the importance of records. All communication records against customers are automatically organised chronologically. Our clients can quickly access the vital customer data they need at all times. Detailed files help team members provide excellent customer service, and are practical when there are any disputes.
Commusoft offers a variety of ways to invoice and bill your customers, including automated, consolidated, on site, and of course manual billing. Or, if you want to reduce admin and streamline your operations even further, consider our Automated invoicing system. You can customise this time-saving automation by job type, so you decide which jobs automatically invoice and if they charge a flat rate or by labour and materials.
Additionally, Commusoft’s invoicing feature supports mobile invoicing, branded PDFs, online payments, and more.
Data-driven decisions are a must for any growing business. Commusoft’s 40+ preconfigured reports and customisations allow decision-makers to make important choices with confidence. With financial, job, user, parts, time sheet reports, and more, no data slips through the cracks.
Want to see the reports that matter most to you any time? Simply pin them to your Dashboard, and you can quickly look at the data that matters most to you. Commusoft’s reports helps businesses forecast where they’re headed, so they can continuously outpace competitors.
Do you work with multi-property owners? Commusoft’s Customer portal software cuts the number of enquires made to your office while boosting your team’s availability to 24/7. Through their secure account, your customers can access job reports, past and future appointments, invoices, certificates, and more.
Customers can even request service any time of day through their portal, meaning you’ll always be there for your customers! Our Customer portal is available on our Customer Journey plan, and higher.
Coordinate your service contract management operations with us! We know how important it is to stay on top of contractual obligations. That’s why we offer tools including pricing items, billable rates, PPM schedules, and annual renewals. Further, you can easily incorporate custom SLAs and create bespoke service plans and contracts for your unique customers.
Further, your team can track important SLA metrics in easy to read reports. You’ll know which areas you’re succeeding, or where you your team can improve.
Our clients enhance their daily operations with powerful integrations, including Quickbooks Online (which syncs customer and supplier invoices, credit notes, and payments two ways between Commusoft), Stripe, Zapier, Gmail, and many more.
Commusoft’s integrations are purpose-built, with client success and happiness in mind. With seamless updates, businesses can focus on providing world-class customer service without being bogged down with trivial tasks.
Easily Connect Your Existing Software
Seamlessly integrate tools your business already use for an all-in-one experience.Learn More