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In Commusoft, each job is tracked via a single record (and job number) regardless of how many appointments or visits are scheduled against it. So, if an appointment was cancelled, an additional visit was required, or the job was always going to take several visits to complete – that full history will be visible from the job record. This allows office staff and engineers to see the full picture of everything that has happened (and when) for that individual job.
If you’re a company with 50+ engineers, scheduling jobs will inevitably be challenging. With Commusoft’s intelligent scheduling feature, you can mass schedule many appointments at once. Simply select the jobs that need booking from the list of unscheduled jobs and let the system do the rest. The powerful route-optimisation algorithm takes into account shift patterns, engineer skills, and driving distances to find the most efficient schedule and deploys those appointments straight to the diary. There’s no easier way to book tens or even hundreds of jobs at once!
Field service work typically includes recurring service jobs, such as annual safety checks and inspections. Commusoft makes it easy to set up service reminders, so your customers are automatically notified by email, SMS, or letter when their service is due. Plus, with online booking, your customers can easily book their own service appointment too – convenient and quick for both parties.
Integrations are essential for building a cohesive digital experience for your business and no integration is more important than your accounting software. That’s why we integrate with 6 different accounting packages: Xero, Sage Accounting, Sage 50cloud, QuickBooks Online, QuickBooks Desktop, FreeAgent, and KashFlow. That’s not all – we also integrate with payment companies like Stripe, SumUp, and Worldpay to offer streamlined ways of taking payments both online and on site.
Commusoft’s real-time vehicle tracking gives you increased accountability and helps you schedule work more responsively, but it can also help you improve customer experience too. With our engineer profile portal, you can allow customers to track your engineer as they travel to their property. They’ll see who will carry out the work, how long until they arrive, and any credentials such as Gas Safe number. This reassures customers and gives them access to the sorts of digital tools that consumers are increasingly expecting.
Easily Connect Your Existing Software
Seamlessly integrate tools your business already use for an all-in-one experience.Learn More