Commusoft works with and for clients
Client services is as important as the software!
Commusoft is a software that is able to suit a variety of business workflows, processes and needs. We understand you may want to know more about a feature and need expert help in understanding the best process to set in place. At times, you may even struggle to remember how to accomplish a task you’re not doing daily.
Therefore, we have an ever-evolving set of resources to make it easy for you to get support and refresh your memory. Our experienced team is there for you to lean on. This way, you can get on with things faster and more efficiently.
Client Services Team
Our friendly client services team will provide you with a high level of service and support. By managing any technical queries and giving guidance on the software’s functions, they will get you going on tasks with confidence thus ensuring you can continue to run your business efficiently and effectively.
Email Support
Let us deal with things while you get on with your day. With email support, you can be assured that we will respond swiftly with advice and resolve your query.
Email support is included in every package, including our Small Business Plan.
Telephone Support
Give us a call and we will assist you directly if you need support instantly, no matter how small or large your query is.
Telephone support is available on the Paperless Office Plan and above.
15 Minutes avg. first time reply
1,292 Tickets solved this month
89% Customer satisfaction
Online Knowledge Base
24/7 Online Access to Help You Help Yourself
Our Knowledge Base is truly a valuable resource and can be your first port of call when you need help. It houses hundreds of articles with video tutorials and easy to follow step-by-step instructions.
Whenever you need assistance with any aspect of the software, you can be access it and find support material like:
- Step-by-step how-to articles, complete with screenshots and easy to follow instructions
- Video tutorials to walk you through a variety of operations
- Frequently asked questions that we’ve gathered from over 10 years of experience with clients
- Feature suggestions, where you can send us your ideas for how to improve the software
If you don’t find your answer here or need a little more information, you can always contact our Client Services team.
Product Blog
Keeping you informed
If we’re releasing anything new, be it an added feature, new integration or just a quick update to keep everyone in the loop, we’ll always write about it on our Product Blog. Keep up to date with the latest releases and features as they become available, including set up guides and best practices. For all your business reading needs, there’s always our Business Blog.
A Service You Can Rely On
Updates on the system status, maintenance times, system downtime and server degradation. You can subscribe to receive email notifications.
Product Videos and Webinars
All videos, key webinars, tailored tutorials and informative content direct from Commusoft, available whenever you need.
Webinar Features
Real-Time Vehicle Tracking
Real-Time Vehicle Tracking enables true oversight of your vans. See where everyone is in real time and get access to crucial information like whether an engineer is on the move and how they are driving.
Webinar Certificates
Managing Certificates in Commusoft
An overview of the different options you have when it comes to using or acquiring field service certificates within Commusoft.
Webinar Integrations
naturalForms and Commusoft Integration webinar
How to digitalise your field service business with the naturalForms and Commusoft Integration
Webinar Tutorial Parts & suppliers
Understanding Suppliers
The Suppliers feature will enable you to organise the way you manage your suppliers in a systematic manner. Enabling you to focus on your customers and book more jobs.
Webinar Features Parts & suppliers
Increase customer demand and improve response time with estimates and parts technology
According to the results of SFGSM’s 2017 Field Service Management (FSM) Benchmark Survey. "50% of field service organisations (FSO) put customer demand for a quicker response time as a top capability. "
Webinar Tutorial Features Invoices & estimates
Invoice Addresses
Commusoft understands how invoice addresses can impact your business. The way you set up your invoice address can have a huge impact on how promptly the invoice is paid and, in turn, how much time you spend managing your debtors.
Webinar Tutorial Features Parts & suppliers Invoices & estimates
Estimate Parts
The estimate parts feature will allow you to streamline your estimate process. From adding part kits to requesting part prices from your suppliers using an intuitive supplier portal
Webinar Tutorial
Customer confirmations and reminders
Understanding how to as well as when to use the customer confirmations and reminders features will ensure you are effectively communicating with your customers.
Webinar Tutorial
Using spreadsheets within Commusoft
Understanding how the spreadsheets within Commusoft work will enable you to improve the efficiency of billing your customers and suppliers.
Webinar Tutorial Integrations
How to Integrate with MailChimp to send mass emails
Integrating with MailChimp is the easiest way to send a mass email to a particular list of customers in your database.
Webinar Tutorial
What you need to know about emailing through Commusoft
Having your SMTP correctly set up and understanding its function is critical to ensuring all of your important emails are delivered to your customers, in a reliable way.
Webinar
How using mobiles is transforming the FSM industry?
According to Gartner: “By 2020, two out of three large field service organisations will equip field technicians with a mobile application that drives profitability by creating revenue streams, efficiency and customer satisfaction." Learn how using mobiles will help your field service business.