Commusoft works with and for clients
Client services is as important as the software!
Commusoft is a software that is able to suit a variety of business workflows, processes and needs. We understand you may want to know more about a feature and need expert help in understanding the best process to set in place. At times, you may even struggle to remember how to accomplish a task you’re not doing daily.
Therefore, we have an ever-evolving set of resources to make it easy for you to get support and refresh your memory. Our experienced team is there for you to lean on. This way, you can get on with things faster and more efficiently.
Client Services Team
Our friendly client services team will provide you with a high level of service and support. By managing any technical queries and giving guidance on the software’s functions, they will get you going on tasks with confidence thus ensuring you can continue to run your business efficiently and effectively.
Email Support
Let us deal with things while you get on with your day. With email support, you can be assured that we will respond swiftly with advice and resolve your query.
Email support is included in every package, including our Start-up Plan.
Telephone Support
If you need support instantly, give us a call and we will assist you directly, no matter how small or large your query is.
Telephone support is available on the Go Paperless Plan and above.
15 Minutes avg. first time reply
1,292 Tickets solved this month
89% Customer satisfaction
Online Knowledge Base
24/7 Online Access to Help You Help Yourself
Our Knowledge Base is truly a valuable resource and can be your first port of call when you need help. It houses hundreds of articles with video tutorials and easy to follow step-by-step instructions.
Whenever you need assistance with any aspect of the software, you can be access it and find support material like:
- Step-by-step how-to articles, complete with screenshots and easy to follow instructions
- Video tutorials to walk you through a variety of operations
- Frequently asked questions that we’ve gathered from over 10 years of experience with clients
- Feature suggestions, where you can send us your ideas for how to improve the software
If you don’t find your answer here or need a little more information, you can always contact our Client Services team.
Professional Services
Need a little extra?
The professional services we provide help you improve services, efficiency, and decision making. By offering tailored, specialised, in-depth and dedicated services, Commusoft can help your business succeed. Looking for bespoke feature development? See below.
A Service You Can Rely On
Updates on the system status, maintenance times, system downtime and server degradation. You can subscribe to receive email notifications.
Product Videos and Webinars
All videos, webinars, tailored tutorials and informative content direct from Commusoft, available whenever you need.
Stock & Suppliers
Webinar: Managing Parts in Settings
Do you know how to best manage parts in Commusoft? We allow you to manage the way parts are added, ordered from suppliers and invoiced against estimates and jobs.
Ep. 9 | Innovation in location, easy addresses with what3words
We are talking about innovation in location with Robert Novakov from what3words who have already integrated their location solutions with the likes of Mercedes Benz & Airbnb.
Ep. 8 | Reflections on Our First Video Series
Join Jason and Jack in the final episode of Season 1 of Success in the Field. They reflect on their experiences of making this video series and what's coming up next in Success in the Field.
Software
What Field Service Management Software is Not
Many people ask "what is field service management software?" Today, we answer what field service management software is NOT, so you have a better idea of if it would be useful for your company.
Ep. 7: How to Build Trust and Win Jobs
Trust isn't created overnight, so how can field service businesses leverage trust to win more jobs? Join Jason and Jack as they share their thoughts in episode 7 of Success in the Field.
Ep. 6. Customers Expect Convenience. How Are You Adapting?
How do field service businesses provide customers with convenience? In episode 6 of Success in the Field, Jason and Jack are joined by Robbie Trainer from TrueQuote.
Ep. 5: How Do Customers Find Your Business?
How do customers find your business in 2020? In episode 5 of Success in the Field, Jason and Jack dig into some consumer research and discuss how you can stand out from the crowd.
Ep. 4: How Have Buying Habits Changed?
How have customers' buying habits changed in the field service industry? Join Jason and Jack as they share their thoughts in episode 4 of Success in the Field.
Reporting
Webinar: The Value of Reporting
Do you understand how your business is performing? Reporting helps ensure your business is running at its most efficient, from both a strategic and operational perspective.
Ep. 3: How Has Service Scheduling Evolved?
How has field service scheduling changed and where's it going? In episode 3 of Success in the Field, Jason and Jack are joined by Ray Clark from Schedule Engine to discuss their insights.
Ep. 2: How Does Communication Impact Customer Journeys?
How does communication impact customer journeys? Join two of Commusoft's field service experts as they share their thoughts in episode 2 of Success in the Field.
Ep. 1: How Do You Improve Customer Journeys?
How can field service businesses improve customer journeys? Join two field service experts as they share their thoughts in Commusoft's first episode of Success in the Field.