The software is as important as the service behind it!
Commusoft can be used in different ways to suit varied business workflows, processes and needs. We understand you may want to know more about a feature or a function, need experience and expert help in understanding which process to set in place or at times you may struggle to remember how to accomplish a task you’re not doing daily.
Therefore we have an ever-evolving set of resources to make it easy for you to get support and refresh your memory. Our experienced team are there for you to lean on, so you can get on with things.
Client Service Team
Our friendly client services team are dedicated to provide you a high level of service and support. By managing any technical queries and giving guidance on features and functions to get you going on tasks with confidence, ensures you can continue to run your business efficiently and effectively.
Let us deal with things while you get on with the rest of your day. With email support, you can be assured that we will respond swiftly with advice and resolve your query.
Email support is included in every package, including our Small Business Solutions.
Give us a call, we can assist you directly if you need support instantly, no matter how small or large your query is.
Telephone support is available on the Paperless Office Solution and upwards
30 minutes av. first time reply
913 Number of tickets managed this month
96% Customer Satisfaction
Our knowledge base is truly a valuable resource and can be your first port of call when you need help. It is home to hundreds of articles with video tutorials and easy to follow step-by-step instructions.
Whenever you need assistance with any aspect of the software, it can be accessed at any time while logged into your account.
- How to articles
- Video tutorials
- Frequently asked questions
- Feature suggestions
If you don’t find your answer or need a little more of an understanding you can contact our client services team.
Updates on the system operational; maintenance times, system downtime and server degradation. You can subscribe to this and receive email notifications.
The Suppliers feature will enable you to organise the way you manage your suppliers in a systematic manner. Enabling you to focus on your customers and book more jobs.
How to increase customer demand and improve your response time with Commusoft estimates and parts technology
According to the results of SFGSM’s 2017 Field Service Management (FSM) Benchmark Survey. "50% of field service organisations (FSO) put customer demand for a quicker response time as a top capability. "
Commusoft understands how invoice addresses can impact your business. The way you set up your invoice address can have a huge impact on how promptly the invoice is paid and, in turn, how much time you spend managing your debtors. This webinar covers: What is the difference between a customer and a work address? How to set up the way an invoice address is displayed on your invoice How to invoice another address How to add the landlord's name to the invoice
The estimate parts feature will allow you to streamline your estimate process. From adding part kits to requesting part prices from your suppliers using a intuitive supplier portal This webinar covers: How to add part kits to your estimates? What is a part list and when to add a part list? How to request part prices from your suppliers? What happens when the estimate is accepted?
Customer confirmations and reminders
Understanding how to as well as when to use the customer confirmations and reminders features will ensure you are efficiently communicating with your customers. This webinar covers: How to let your customer know that they have successfully booked a job How to remind your customer about an upcoming job How to let your customer know that an engineer is on their way How to send your customer follow up emails after the job has been completed
Using spreadsheets within Commusoft
Understanding how the spreadsheets within Commusoft work will enable you to improve the efficiency of billing your customers and suppliers. This webinar covers: The difference between the various invoice breakdowns How to add pricing items and categories to your invoice How to raise a credit note How cash allocation works How to use the VAT function to prevent accounting issues
How to Integrate with MailChimp to send mass emails
Integrating with MailChimp is the easiest way to send a mass email to a particular list of customers in your database.
What you need to know about emailing through Commusoft
Having your SMTP correctly set up and understanding its function is critical to ensuring all of your important emails are delivered to your customers, in a reliable way.
How using mobiles is transforming the FSM industry?
According to Gartner: “By 2020, two out of three large field service organisations will equip field technicians with a mobile application that drives profitability by creating revenue streams, efficiency and customer satisfaction." Learn how using mobiles will help your field service business.
Here’s what you need to know about the reporting tool
Do you truly understand how your business is performing? The Reporting feature is a great way to ensure your business is running at its most efficient, from both a strategic and operational perspective.
Service reminders webinar
Watch an in-depth walkthrough of everything you should know about service reminders. Properly configuring your service reminders with the complex tools available in Commusoft is a powerful way to win business and reduce your workload. From automating admin tasks like sending out reminders and follow-ups at tailored intervals to set up your Service Reminder reports to give you immediately clear insight into who is responding to reminders, when, and why.
Understanding and Utilising Commusoft’s Parts Feature
With Commusoft's Parts feature you can manage the way parts are added, ordered from suppliers and invoiced. Parts can be ordered from both the office and by your engineers on the app. This webinar will give you an in-depth look at Parts and help you understand how to get the most value from this powerful feature.