Commusoft working with our Clients
The software is as important as the service behind it!
Commusoft can be used in different ways to suit varied business workflows, processes and needs. We understand you may want to know more about a feature or a function, need experience and expert help in understanding which process to set in place or at times you may struggle to remember how to accomplish a task you’re not doing daily.
Therefore we have an ever-evolving set of resources to make it easy for you to get support and refresh your memory. Our experienced team are there for you to lean on, so you can get on with things.
Client Service Team
Our friendly client services team are dedicated to provide you a high level of service and support. By managing any technical queries and giving guidance on features and functions to get you going on tasks with confidence, ensures you can continue to run your business efficiently and effectively.
Email Support
Let us deal with things while you get on with the rest of your day. With email support, you can be assured that we will respond swiftly with advice and resolve your query.
Email support is included in every package, including our Small Business Solutions.
Telephone Support
Give us a call, we can assist you directly if you need support instantly, no matter how small or large your query is.
Telephone support is available on the Paperless Office Solution and upwards
19 Minutes avg. first time reply
1,156 Tickets solved this month
89% Customer satisfaction
Online Knowledge Base
24/7 Online Access to Help You Help Yourself
Our knowledge base is truly a valuable resource and can be your first port of call when you need help. It is home to hundreds of articles with video tutorials and easy to follow step-by-step instructions.
Whenever you need assistance with any aspect of the software, it can be accessed at any time while logged into your account.
- How to articles
- Video tutorials
- Frequently asked questions
- Feature suggestions
If you don’t find your answer or need a little more of an understanding you can contact our client services team.
Product blog
Keeping you informed
Keep up to date with the latest releases and features as they become available.
A Service You Can Rely On
Updates on the system operational; maintenance times, system downtime and server degradation. You can subscribe to this and receive email notifications.
Product videos and webinars
All videos, key webinar, tailored tutorials and informative content direct from Commusoft which can be accessed whenever you need.
Webinar Features
Real-Time Vehicle Tracking
Real-Time Vehicle Tracking enables true oversight of your vans. See where everyone is in real time and get access to crucial information like whether an engineer is on the move and how they are driving.
Webinar Certificates
Managing Certificates in Commusoft
An overview of the different options you have when it comes to using or acquiring field service certificates within Commusoft.
Webinar
naturalForms and Commusoft Integration webinar
How to digitalise your field service business with the naturalForms and Commusoft Integration
Webinar Tutorial
Understanding Suppliers
The Suppliers feature will enable you to organise the way you manage your suppliers in a systematic manner. Enabling you to focus on your customers and book more jobs.
Webinar Features
Increase customer demand and improve response time with estimates and parts technology
According to the results of SFGSM’s 2017 Field Service Management (FSM) Benchmark Survey. "50% of field service organisations (FSO) put customer demand for a quicker response time as a top capability. "
Webinar Tutorial Features
Invoice Addresses
Commusoft understands how invoice addresses can impact your business. The way you set up your invoice address can have a huge impact on how promptly the invoice is paid and, in turn, how much time you spend managing your debtors.
Webinar Tutorial Features
Estimate Parts
The estimate parts feature will allow you to streamline your estimate process. From adding part kits to requesting part prices from your suppliers using an intuitive supplier portal
Webinar Tutorial
Customer confirmations and reminders
Understanding how to as well as when to use the customer confirmations and reminders features will ensure you are effectively communicating with your customers.
Webinar Tutorial
Using spreadsheets within Commusoft
Understanding how the spreadsheets within Commusoft work will enable you to improve the efficiency of billing your customers and suppliers.
Webinar Tutorial
How to Integrate with MailChimp to send mass emails
Integrating with MailChimp is the easiest way to send a mass email to a particular list of customers in your database.
Webinar Tutorial
What you need to know about emailing through Commusoft
Having your SMTP correctly set up and understanding its function is critical to ensuring all of your important emails are delivered to your customers, in a reliable way.
Webinar
How using mobiles is transforming the FSM industry?
According to Gartner: “By 2020, two out of three large field service organisations will equip field technicians with a mobile application that drives profitability by creating revenue streams, efficiency and customer satisfaction." Learn how using mobiles will help your field service business.
