Commusoft - An Alternative to BigChange

Commusoft and BigChange both provide job management software for field service businesses. With Commusoft's job tracking and scheduling tools, powerful integrations, and customer-focused features, it's a logical alternative to BigChange.

Commusoft - industry leaders

Don't be left feeling shortchanged

At Commusoft, we always make sure that our software is the best fit for your company. Our clients choose to stay with us for many years, not because they have to, but because we're helping their business grow, optimise, and become more profitable. Keep reading to find out more about Commusoft vs BigChange or get in touch with our team and find out if Commusoft's right for you.

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Commusoft

  • Mass scheduling capability powered by a route-optimisation engine
  • Automatically send service reminders to customers via email, SMS, or letter
  • Real-time vehicle tracking with customer-facing portal
  • Accounting integrations to Sage, QuickBooks, Xero, Kashflow, and FreeAgent
  • Payment integrations with Stripe, Worldpay, and SumUp

BigChange

  • Schedule individual appointments
  • Manually send service reminders
  • Tracking without a customer-facing portal
  • Accounting integrations to Sage and Xero
  • No payment integrations offered

Track every appointment against a job

In Commusoft, each job is tracked via a single record (and job number) regardless of how many appointments or visits are scheduled against it. So, if an appointment was cancelled, an additional visit was required, or the job was always going to take several visits to complete - that full history will be visible from the job record. This allows office staff and engineers to see the full picture of everything that has happened (and when) for that individual job.

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Bulk schedule outstanding jobs

If you're a company with 50+ engineers, scheduling jobs will inevitably be challenging. With Commusoft's intelligent scheduling feature, you can mass schedule many appointments at once. Simply select the jobs that need booking from the list of unscheduled jobs and let the system do the rest. The powerful route-optimisation algorithm takes into account shift patterns, engineer skills, and driving distances to find the most efficient schedule and deploys those appointments straight to the diary. There's no easier way to book tens or even hundreds of jobs at once!

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Mass schedule multiple jobs
 

Great System & Fantastic Customer Support.

The system is fantastic for engineers in the field for completing job reports and certificates on their mobiles / tablets - we also love the vehicle tracking system.

- Lottie P. Owner. 11-50 employees.

All the integrations you need

Integrations are essential for building a cohesive digital experience for your business and no integration is more important than your accounting software. That's why we integrate with 6 different accounting packages: Xero, Sage Accounting, Sage 50cloud, QuickBooks Online, QuickBooks Desktop, FreeAgent, and KashFlow. That's not all - we also integrate with payment companies like Stripe, SumUp, and Worldpay to offer streamlined ways of taking payments both online and on site.

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Automatically send service reminders

Field service work typically includes recurring service jobs, such as annual safety checks and inspections. Commusoft makes it easy to set up service reminders, so your customers are automatically notified by email, SMS, or letter when their service is due. These reminders can increase repeat business and help ensure that the customer calls your business for the service (and not a competitor!).

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Service reminders earn more business

Let customers track engineers en route

Commusoft's real-time vehicle tracking gives you increased accountability and helps you schedule work more responsively, but it can also help you improve customer experience too. With our engineer profile portal, you can allow customers to track your engineer as they travel to their property. They'll see who will carry out the work, how long until they arrive, and any credentials such as Gas Safe number. This reassures customers and gives them access to the sorts of digital tools that consumers are increasingly expecting.

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