About Mycroft Heating and Plumbing
Formed in 2006 to provide a local gas and heating installation and maintenance service to domestic private customers, letting agencies, private landlords and small businesses in South West London.
Industry: Heating & Plumbing
Company Size: 4 employees
Location: London, UK
Primary to moving to Commusoft it was a pretty laborious process to make an appointment, because we were duplicating information across about two or three possibly even four platforms now it’s just put in to one.
Everything that we do within the business, every job we go to are within the diary and everything that we need to know comes through or from the diary. And so without it we will be pretty stuck. It’s not just simply a diary, it’s a very feature rich and it’s intuitive to use, it’s very flexible, easy to move jobs around, changing jobs adding new diary events into existing jobs and it’s easy to find new slots when you need to find them.
One great feature about the diary is if you have a customer phone call and they want a boiler service for example, it immediately brings up the date of the service, it remembers it and the following year you can send a notification to your customer to tell them their boiler service is due again. Customers really like that.
I feel the diary feature has given us more time to focus on other things. We’re able to plan better because you can go and see a customer and you can go on the diary and see what’s been going on in the past. You can select that customer through the diary, find the history, and say ‘I think I’m going to take this part with me because that went wrong last time’, whatever it might be.
For those considering Commusoft, a couple of things I will say, firstly it’s a very intuitive program, secondly there is a lot of video help – video tutorials you can use. And another thing I really like about the company is that they are incredibly approachable. As a growing business, Commusoft gives us the confidence to grow, it works great for us and I am sure it will work for lots of other companies.
What Other Users Say
Commusoft is constantly updating, constantly evolving, with more features always being added. That put my mind at rest.
Otter South West Limited
Commusoft is scalable, so we can add engineers on at any time and we're up and running fairly quickly. It's a nice system and it will work nicely with how we're growing.
Commusoft gives customers a quicker response time and enables us to not feel so stressed whilst giving that response.
Heating South West
I feel like I can compete with bigger companies now. If I were to rate Commusoft out of 10, it'd be 11—because it does everything.
Thaw Out Heating & Plumbing
10hrs saved managing schedules
35% improvement in customer feedback
15% reduction in total travel costs
20% reduction in no-access jobs
10% improvement in first-time fix rate
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