Customer Journeys 101: Would This Customer Hire You?
Video
Meet Carl, the average field service customer. Go with him on a quest to hire the right plumbing company to fix his issue!
Exceed commercial client needs and drive revenue
Personalise and automate the home service experience
Efficiently respond as soon as customers need you
Reliably organise and execute planned service jobs
Own each part of your business from enquiries to reporting
Supervise your service operations with confidence
Manage customers, schedules, and engineers with ease
Take control of your sales, from initial contact, to final invoice
As any good manager knows, customer experience has overtaken price as the key decision factor when it comes to buying, and you most likely suspect that what makes people loyal isn’t just the quality of your technical work, but that of your overall service.
However, you’re also a practical person. If you decide to invest in improving the customer’s experience, you need to know where to start and for that, you need a map.
Follow’s Carl and take the first steps towards improving your customer journeys, then take it to the next level with our complete Field Service Customer Journey Mapping guide!