How to Respond to a Bad Review as a Trades Business
Video
Bad reviews happen to everyone at some point. Make sure you know how to answer them right!
Exceed commercial client needs and drive revenue
Personalise and automate the home service experience
Efficiently respond as soon as customers need you
Reliably organise and execute planned service jobs
Own each part of your business from enquiries to reporting
Supervise your service operations with confidence
Manage customers, schedules, and engineers with ease
Take control of your sales, from initial contact, to final invoice
Bad reviews happen to everyone. So what can you do about it? How do you get someone to delete their negative review of your company? These and more are all questions we’ll be answering today.
Your plumbing business is amazing. Your HVAC technicians are the best around. Your fire and security office personnel is as organised as possible. You’re doing well, we get it, but thinking that’s enough to ensure you’re never going to get a bad review displays a certain innocence about the modern customer.
The reality is more that you can only do so much to offer a great customer experience, but, at the end of the day, it’s still the customer’s choice whether they decide it was positive or negative. This video will walk you through every step, detailing how to write the perfect answer. For more details, read more about how to respond to a bad review here!