How to Respond to a Bad Review as a Trades Business


Bad reviews happen to everyone at some point. Make sure you know how to answer them right!

Bad reviews happen to everyone. So what can you do about it? How do you get someone to delete their negative review of your company? These and more are all questions we’ll be answering today.

Your plumbing business is amazing. Your HVAC technicians are the best around. Your fire and security office personnel is as organised as possible. You’re doing well, we get it, but thinking that’s enough to ensure you’re never going to get a bad review displays a certain innocence about the modern customer.

The reality is more that you can only do so much to offer a great customer experience, but, at the end of the day, it’s still the customer’s choice whether they decide it was positive or negative. This video will walk you through every step, detailing how to write the perfect answer. For more details, read more about how to respond to a bad review here!