Receive valuable insights
Thumbs-up/thumbs-down feedback provides an overall measure of how successful your service was. You can also view the aggregate response data in Commusoft's reporting dashboard. module in the reporting dashboard.
Recognise areas to improve
The after-sales care portal allows customers to provide feedback in the form of text. Listening to customers allows you to strategise changes in areas where you may be falling flat.
Maximise customer satisfaction
Awareness of your customers' experiences is the first step to improving customer satisfaction. Higher levels of customer satisfaction mean more repeat business, more referrals, and more money coming in.
Show customers that you are listening
Everyone wants to be listened to. Once your customer pays their final invoice, you can automatically send them a request for feedback via email or text message. They then either give you a thumbs up or thumbs down and also have the option to include a more detailed text response. This gives your customers an outlet to voice their opinions and gives you insightful information to optimise your services.
Use data to strengthen your services
A copy of each customer’s feedback is saved to the related work order for your records. This allows you to look at the data for each job to see what’s working and what can be improved. Get a glowing comment? Perhaps you can ask if they’d write a public review. Alternatively, if you receive negative feedback from jobs with specific employees or services, our portal helps build awareness as to what adjustments to make.
Track customer satisfaction
A rolling measurement of customer satisfaction across your company is viewable from the reporting dashboard. This displays a percentage based on the number of positive and negative responses you have received from customers, providing a quick, visual way to understand how happy customers are with your work.
Are you ready to take your business to the next level?
Discover the many ways that Commusoft can help your business become more organised, efficient and profitable by booking a call with our team. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one job management software.
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