Optimise customer service by gathering feedback

Commusoft's after-sales care portal provides an automated way of gathering feedback for completed jobs. By asking customers for feedback, you can gauge customer satisfaction and find out where you can make improvements, ultimately helping you generate more referrals and return business.

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Higher levels of customer satisfaction mean more repeat business, more referrals, and more money coming in. Our after-sales care portal gives you the data you need to ensure your services are the best they can be. By providing customers with a simple, yet effective customer feedback form, you see what to keep doing and what areas could use improvement.

Enhanced insight to customer satisfaction

Receive valuable insights

Thumbs-up/thumbs-down feedback provides an overall measure of how successful your service was. You can also view the aggregate response data in Commusoft's reporting dashboard. module in the reporting dashboard.

Recognise areas to improve

The after-sales care portal allows customers to provide feedback in the form of text. Listening to customers allows you to strategise changes in areas where you may be falling flat.

Maximise customer satisfaction

Awareness of your customers' experiences is the first step to improving customer satisfaction. Higher levels of customer satisfaction mean more repeat business, more referrals, and more money coming in.

After-sales care portal for feedback

Show customers that you are listening

Everyone wants to be listened to. Once your customer pays their final invoice, you can automatically send them a request for feedback via email or text message. They then either give you a thumbs up or thumbs down and also have the option to include a more detailed text response. This gives your customers an outlet to voice their opinions and gives you insightful information to optimise your services.

Example feedback saved to a job

Use data to strengthen your services

A copy of each customer’s feedback is saved to the related work order for your records. This allows you to look at the data for each job to see what’s working and what can be improved. Get a glowing comment? Perhaps you can ask if they’d write a public review. Alternatively, if you receive negative feedback from jobs with specific employees or services, our portal helps build awareness as to what adjustments to make.

After-sales care enables the customer satisfaction report

Track customer satisfaction

A rolling measurement of customer satisfaction across your company is viewable from the reporting dashboard. This displays a percentage based on the number of positive and negative responses you have received from customers, providing a quick, visual way to understand how happy customers are with your work.

Learn how portals can help improve customer journeys.

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