Reduce admin tasks
Everything you need is consolidated in your engineering customer database, so you never need to collect the same information twice. This not only reduces time, but impresses customers through your professionalism
All customer communication in one place
Commusoft's CRM software eliminates the paper trail; collating all communication together. General notes, prints, emails, SMS, and phone calls are logged in one area for easy access anytime, anywhere
Managing estate agents and landlords
With the customer/work address relationship you can easily link one or thousands of properties to a single owner letting you keep track of landlords and estate agents
The heart of your business
Without customers, your business wouldn’t exist. With job management software you can make sure that they’re organised and well looked after. By automating your service reminders, you’ll never miss out on a service job again!
We know that everyone has their own preferences, that’s why you can select which communication method is preferred by each contact. One property can have several contacts and providing you have the details, you can select whether they prefer a letter, phone call, SMS, or email.
Store files against customer accounts
The CRM system provides a single area to store files against a customer and eliminates paperwork. You can attach anything you like to a customer, whether it be a PDF, image, sound file, excel sheet or manual. These files can be uploaded, viewed, and downloaded from the computer or mobile meaning you can access them wherever you are.
View a list of appliances and technical information
Having the right information to hand is always a plus. With a single click you can view all of the appliances against a property and the location of other items such as the carbon monoxide alarm. This not only speeds up your response, but avoids wasting time on a site visit, or long phone calls when booking in a job.
There are many repetitive and time consuming tasks in the field service industry, but they’re essential if you’re going to provide a great customer experience. To save you time, Commusoft can streamline and automate: Job confirmations, estimate reminders, service reminders, and after sales care (to name a few) meaning you can concentrate on the important stuff.
Are you ready to take your business to the next level?
Discover the many ways that Commusoft can help your business become more organised, efficient and profitable with a free two-week trial. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one job management software.
- Works on Any Device
- All-in-one Software