CONVENIENT FOR CUSTOMERS
People want a better idea of when to expect an engineer so they can structure their day accordingly. The engineer profile portal lets customers relax and know exactly when to expect their service appointment.
Show customers where their engineer is on their journey and their estimated time of arrival. Our real-time vehicle tracking feature is required to unlock this function of the engineer profile portal.
INFORMATIVE ENGINEER PROFILE
The engineer profile includes the engineer's name, photo, and any industry credentials. This information lets your customers know who to expect and let in to their property.
- Customers receive technicians' location
- Live ETA updates as they drive
- Engineer profile shared with customers
- Convenient Uber-style tracking portal
Give customers real-time travel updates
The engineer profile portal works with our real-time vehicle tracking feature to put your engineers on the map. Customers see the engineer’s route to their location and current ETA. By providing a responsive ETA, customers will know exactly when to expect the engineer, so they can clean up, make the service area safe, or return to the property. In turn, this reduces no-access situations or hold-ups – creating a smoother experience for everyone.
Automatically share your engineer's location
If enabled, the engineer profile portal is automatically shared via SMS text message when the engineer taps ‘Travel’ in their mobile app. Nobody likes to overshare, so as soon as the engineer arrives or if they cancel the job for any reason, their location will immediately stop being shared with the customer. The engineer profile updates accordingly to keep the customer up to date with their current status.
Reassure customers with an engineer profile
Alongside the real-time location, the profile includes the engineer’s name, photo, industry credentials, as well as the job number and description of the work they are completing. By providing your customers with this professional employee profile, they can be reassured exactly who to expect at their property. If you do not use our vehicle tracking feature you can still send the profile without the engineer’s location.
Uber-style portal improves customer satisfaction
Consumers are increasingly expecting a sleek and professional customer experience and are growing used to tracking services such as for product deliveries, takeaways, and ride-sharing services. The engineer profile portal brings this functionality to the field service industry. We believe that providing as much information as possible about your services builds trust with your customers and will ultimately offer a superior experience.