Engineer profile portal for enhanced customer service

Let customers see who is on their way to complete the work at their property. If used with our Real-Time Vehicle Tracking feature, the customer can track the engineer en route and see when they are expected to arrive.

Watch a FREE demo

Engineer profile portal header

There are two versions of the engineer profile portal available: with and without tracking. Reassure customers by showing them who is coming to their property, including their industry credentials. In conjunction with Real-Time Vehicle Tracking, customers can see the engineer's location, helping decrease no-access jobs as the customer has an accurate estimate arrival time. Furthermore, integrated tracking systems are becoming more and more expected by consumers - think ride sharing apps, take aways, and parcel deliveries. Delight your customers with efficient and helpful tools that will keep them coming back.

Reduce no-access scenarios and improve customer satisfaction

Convenient for customers

Customers want a better idea of when to expect an engineer. The engineer profile portal lets the customer relax and know exactly when to expect their service appointment.

Engineer profile

The engineer profile includes the engineer's name, photo, and any industry credentials such as Gas Safe ID, letting your customer know exactly who to expect.

Enhanced with tracking

Your customer will know where the engineer is on their journey and estimated time until arrival. Our real-time vehicle tracking feature is required to unlock this function of the engineer profile portal.

Engineer portal timeline

Automatically share the engineer profile when you travel

The engineer profile portal is shared via SMS text message when the engineer taps ‘Travel’ and makes their way to the job site. The customer can click the link within the SMS to view the engineer’s profile. If you do not use of vehicle tracking feature, the customer will see the engineer profile with name, photo, industry credentials, and job description. This provides the customer with a professional service and offers reassurance as to who is going be completing the work.

Engineer tracking

Tracking functionality to reduce no-access jobs

When used with our Real-Time Vehicle Tracking feature, the customer will see the engineer’s route to their location and current ETA. By providing a responsive ETA, that will adjust if the engineer is stuck in traffic or takes a wrong turn, the customer will know exactly when to expect you. This allows them to tidy up or make the service area safe or return to the property, which can help reduce no-access situations or hold ups.

Share location only when the engineer travels

As soon as the engineer marks themselves as ‘Arrived’ or if they were to abort or cancel the job for any reason, their location will no longer be shared with the customer. The engineer profile portal will update accordingly to let the customer know the new status. This ensures the customer can only track the engineer when it is appropriate.

Uber style tracking

Uber-style portal improves customer satisfaction

Consumers are increasingly expecting a sleek and professional customer experience and are growing used to tracking services such as deliveries, takeaways, and taxis – the engineer profile portal brings this functionality to the field service industry – and we believe will offer your customers a superior experience.

From the Blog