Convenient for customers
Customers want a better idea of when to expect an engineer. The engineer profile portal lets the customer relax and know exactly when to expect their service appointment.
The engineer profile includes the engineer's name, photo, and any industry credentials such as Gas Safe ID, letting your customer know exactly who to expect.
Enhanced with tracking
Your customer will know where the engineer is on their journey and estimated time until arrival. Our real-time vehicle tracking feature is required to unlock this function of the engineer profile portal.
Automatically share the engineer profile when you travel
The engineer profile portal is shared via SMS text message when the engineer taps ‘Travel’ and makes their way to the job site. The customer can click the link within the SMS to view the engineer’s profile. If you do not use of vehicle tracking feature, the customer will see the engineer profile with name, photo, industry credentials, and job description. This provides the customer with a professional service and offers reassurance as to who is going be completing the work.
Tracking functionality to reduce no-access jobs
When used with our Real-Time Vehicle Tracking feature, the customer will see the engineer’s route to their location and current ETA. By providing a responsive ETA, that will adjust if the engineer is stuck in traffic or takes a wrong turn, the customer will know exactly when to expect you. This allows them to tidy up or make the service area safe or return to the property, which can help reduce no-access situations or hold ups.
Share location only when the engineer travels
As soon as the engineer marks themselves as ‘Arrived’ or if they were to abort or cancel the job for any reason, their location will no longer be shared with the customer. The engineer profile portal will update accordingly to let the customer know the new status. This ensures the customer can only track the engineer when it is appropriate.
Uber-style portal improves customer satisfaction
Consumers are increasingly expecting a sleek and professional customer experience and are growing used to tracking services such as deliveries, takeaways, and taxis – the engineer profile portal brings this functionality to the field service industry – and we believe will offer your customers a superior experience.
Are you ready to take your business to the next level?
Discover the many ways that Commusoft can help your business become more organised, efficient and profitable with a free two-week trial. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one job management software.
- Works on Any Device
- All-in-one Software