Convenient for customers
Customers want a better idea of when to expect an engineer. The tracking portal lets the customer relax and know exactly when to expect their service appointment.
Tracking of the engineer is possible through our real-time vehicle tracking feature. Our vehicle trackers let your customer know where the engineer is and is required for this feature to work.
If you don't have our real-time tracking feature, an engineer profile is available instead. This will include your engineer's name, photograph, and any industry relevant information, letting your customer know who to expect.
Give customers more information
Customers often have to wait around for service appointments, so will appreciate being able to track your engineer on the way to their property, as well as knowing exactly who they should expect to arrive. Whether you use this feature alongside our Real-Time Vehicle Tracking or without the GPS tracking capability, it’s a useful tool to add to your software package.
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