Mobile workforce management for field service businesses

Your engineers already use their mobile phones in every facet of their lives. Why not to help manage their work too? Mobile workforce management is increasingly important for creating an efficient and profitable field service company. Commusoft's mobile app helps you take your business to the next level.

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Track jobs, receive real-time updates, create essential documents, order parts and much more with Commusoft's mobile workforce management for field service businesses. Our iOS and Android experience will radically improve engineers' day-to-day tasks.

Creating a more flexible and efficient workforce

Go paperless

No engineer enjoys carrying stacks of papers between jobs. The Commusoft mobile app takes everything digital, keeping documents safe, organised, and accessible from anywhere.

Real-time updates

Get immediate notifications when changes are made to a job or event - your field and office staff can always be on the same page, improving efficiency and productivity.

Track your team

Mobile workforce management lets you track the time your engineers spend on site and travelling between jobs so you can easily create accurate time sheets and cost reports.

iOS and Android mobile app

Manage your business from the device you’re most comfortable with

Commusoft’s mobile app can run on iPhones, iPads, Android mobiles or Android tablets. The experience is adjusted and optimised for whichever device you choose to use. From the web app, owners/managers can set access levels to control what mobile users have access to. With full permissions, you can view everyone’s diary, book, edit and cancel jobs all from a mobile device.

Create, email and print certificate from you mobile with Commusoft job management software

Get access from anywhere, even without a signal

Engineers work all over, and there’s no guarantee of finding a 4G or WiFi signal. Luckily, that’s not an issue with Commusoft’s mobile workforce management software. Even without internet access, you can see all your important information and create new documents, like certificates, against the job record. Your app will save updates locally and automatically sync across Commusoft as soon as your connection returns.

Edit, delete or change part status

Send instant updates

Mobile job management software allows you to run your business wherever you and your staff are located. Any changes that you make through Commusoft will be immediately communicated to all affected app users. For example, as soon as a job is completed, the engineer can send a notification to the office staff who can then raise an invoice. Alternatively, the technician could also raise an invoice while still at the property.

Create industry certificates from your iPhone, iPad, Android phone and Android tablet

Create digital certificates

The Commusoft app supports a number of industry-standard certificates including the Gas Safety Certificate, PAT Test Certificate, DEICR and many more. You can input the data directly into your mobile device and generate simple, branded certificates that can be emailed to customers while on site. Digital signature capture makes everything legally compliant and protects your business. You can also create your own checklists for when you need custom forms for specific jobs or customers.

Invoicing and payment tracking branded documents

Generate invoices from anywhere

Feel like your office staff are overloaded with jobs in need of invoicing? It’s all too easy to end up missing some and lose out on crucial business revenue. With the Commusfot mobile app, engineers can create and send out invoices directly from the job site as soon as the work is complete. It’s a great way of staying organised and improving your cash flow.

attached files to customer record

Create visual records

A picture is worth a thousand words, that means video must be worth millions! Our mobile app allows you to take photos and video on site and attach them to the job record. Snap a photo of a job well done, unusual DIY attempts impacting your work, or anything else relevant to the job. This is also a great way of providing evidence of the condition of the property before and after work commenced, which can be helpful for mitigating customer disputes.

Estimates screen on iphone

Create estimates from anywhere

Chasing customers to accept estimates can be a real drain on time. The longer they have to mull it over, the more options they consider and the less likely it is that they’ll choose your business to provide the work. With the estimates feature available through Commusoft’s job management software, engineers can create estimates and have customers accept them before they’ve even left the job site.

Parts management software ordering parts

Request or order parts

Having the right parts makes your engineers more prepared and efficient, and increases their professionalism in the eyes of your customers. You can request parts from the office, state that you’ll be installing parts from the van, or even order new parts from suppliers using your mobile app. Commusoft also integrates with PartsArena Pro, which can be used to identify unfamiliar parts from thousands of appliances.

From the Blog