Mobile workforce management for field service businesses

Your engineers already use their mobile phones in every facet of their lives. Why not to help manage their work too? Mobile workforce management is becoming increasingly important for creating an efficient and profitable field service company. Commusoft can help you take your business to the next level.

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Track jobs, receive real-time updates, create essential documents, order parts and more with mobile workforce management for your field service business.

Creating a more flexible, efficient workforce

Go paperless

No engineer enjoys carrying stacks of papers between jobs. The Commusoft mobile app takes everything digital

Real-time updates

Get immediate notifications when changes are made to a job or event — your engineers and office staff can work more in sync than ever

Keep track of your team

Mobile workforce management lets you track the time your engineers spend onsite and travelling between jobs so you can create easy, accurate time sheets

Mobile engineer software

Manage your business from the device you’re most comfortable with

Commusoft can run on iPhones, iPads, Android mobiles or Android tablets. The experience is adjusted and optimised for whichever device you choose to use. From the web app, owners/managers can adjust access levels allowing a customisable experience for mobile device users. With full permissions, you can view everyone’s diary, book, edit and cancel jobs all from the a tablet.

Create, email and print certificate from you mobile with Commusoft job management software

Get access from anywhere, even without a signal

Engineers work all over, and there’s no guarantee of finding a 4G or Wifi signal. Luckily, that’s not an issue with Commusoft’s mobile workforce management. Even without internet access, you can see all your important information and create new documents. Your app will save updates locally and automatically sync as soon as you have a connection.

Edit, delete or change part status

Send instant updates

Mobile job management software allows you to run your business wherever you and your staff are located. Any changes that you make through Commusoft will be immediately communicated to all affected app users. For example, as soon as a job is completed, the engineer can send a notification to the office staff who can then raise an invoice.

Track every job through to completion

View a complete job history and monitor status changes as they happen. Each stage of the job is tracked so you know exactly when your engineers are on the move, arriving at a site or heading back to the office. Having a complete overview of their diary means you see when there’s time to book additional jobs and if they’re running late or completing work early.

Create industry certificates from your iPhone, iPad, Android phone and Android tablet

Create digital certificates

The Commusoft app supports a number of industry certificates including the Gas Safety Certificate, PAT Test Certificate, DEICR and more. You can input the data directly into your mobile device and generate simple, branded certificates that can be emailed to customers while on site. Digital signature capture makes everything legally compliant and protects your business.

Generate invoices from anywhere

Feel like your office staff are overloaded with jobs in need of invoicing? It’s all too easy to end up missing some and lose out on crucial business revenue. With mobile workforce management from Commusoft, engineers can create and send out invoices directly from the job site as soon as the work is complete. It’s a great way of staying organised and improving your cash flow.

Create photographic records

As the saying goes, a picture is worth a thousand words! Mobile job management software allows you to take photos on site with your device and attach them to the job. This is a great way of providing evidence of the condition of the job site before and after work commenced, which can be helpful for mitigating customer disputes.

Create estimates from anywhere

Chasing customers to accept estimates can be a real drain on time. The longer they have to mull it over, the more options they consider and the less likely it is that they’ll choose your business to provide the work. With the estimates feature available through Commusoft’s job management software, you can create estimates and have customers accept them before you’ve even left the job site. This will turn the estimate into a job ready to action.

Request or order parts

Having the right parts makes your engineers more prepared and efficient, and increases their professionalism in the eyes of your customers. You can request parts from the office, state that you’ll be installing parts from the van or order new parts from suppliers using your mobile app. Commusoft also integrates with PartsArena Pro, which can be used to identify unfamiliar parts from thousands of appliances.

From the Blog