Monitor employee performance
See which engineers are most commonly at the root of recall jobs and find opportunities for supporting staff with training and assistance
Full job history
Commusoft keeps comprehensive records of every action taken against a job and stores them in the cloud. Access job history at any time to see what’s taken place in the past.
Everything relating to your jobs is all in place — no more hunting around for information on separate systems or in paper files
What is a recall?
A recall is the process in which an engineer has to return to a job to fix something which has either gone wrong, or wasn’t fixed properly in the first place. Recalls cost businesses money. It’s incredibly important to minimise recalls as much as possible. Commusoft lets you track recalls and which engineer was responsible, which can be incredibly useful in helping you to identify the engineers who cause the most recalls.
Understand which engineers are causing the problem
Commusoft provides reports on the cost of recalls as well as the engineers who are responsible. This allows you to identify training requirements and train (or retrain) staff appropriately to minimise future recalls and reduce costs.
Are you ready to take your business to the next level?
Discover the many ways that Commusoft can help your business become more organised, efficient and profitable by booking a call with our team. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one job management software.
- Works on Any Device
- All-in-one Software