Planned Preventive Maintenance
Contracts can easily be lost track of if they aren’t organised alongside your work and customer data. That’s why Commusoft allows you to create contract templates, set segmented billable rates, and add pricing items and parts. Contracts also include the exact assets covered, any fair usage terms, SLAs, as well as planned preventative maintenance (PPM) schedules.
Service Level Agreements
Breaching a service level agreement is often avoidable. With Commusoft, SLAs are put front-and-centre on the job screen to show which need to be met, which will expire soon, and which have been successfully completed. Automatic notifications keep even the busiest office staff up to date, informing them at set intervals before an SLA breaches. Efficient tracking of SLAs is central to reducing penalty fees and improving compliance.
If I were to rate Commusoft out of 10, it'd be 11!
The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, are en route to appointments or have completed tasks.
- Laurence B, Director, 11-50 employees
Assets
Assets are crucial to many everyday work processes, therefore, it’s important that they are managed in a logical way for your business. Commusoft provide the ability to create fully customisable asset classes and structures that are both flexible and detailed. With properly organised assets, staff can see every linked job and work history, add assets to contracts and PPM, and install and update assets from site.
Stock Control
With stock control you can manage every single part used by your business, whether in the stockroom, warehouse, or engineers' vans, ensuring you won't lose track of how many smoke detectors and beacons you have. With accurate oversight of your stock process, you can save both time and money and run a more efficient operation.
Residential Work
Key Benefits
- Provide an exceptional customer journey
- Go paperless and reduce admin
- Increase jobs and profits
- Create professional digital estimates
- Complete domestic fire alarm certificates
Commercial Work
Key Benefits
- Build preventive maintenance schedules
- Avoid breaches with SLA tracking
- Manage your stockroom workflow
- Organise assets and detailed history
- Optimise engineer schedules
10hrs saved managing schedules
35% improvement in customer feedback
15% reduction in total travel costs
20% reduction in no-access jobs
10% improvement in first-time fix rate
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