Build Custom Workflows
Streamlined admin and remote workflows make coordinating operations easier. Commusoft gives admins the freedom to complete more each day. Our appliance repair software and automations function as an extra team member, taking weight off your staff. With less pressure, they can focus on higher-value tasks and improve customer care.
Manage any Service Type
From mandatory planned maintenance appointments, to last-minute emergency call-outs, a flexible way to handle any situation is essential. Customising each of your service types, like repairing commercial dryers, and tech skill and shift patterns, means admins can quickly assign the team member.
Strengthen Office and Field Teamwork
Coordinating admins and remote teams is no easy feat. That’s why Commusoft’s web and mobile apps sync in real-time, or as soon as Wi-Fi connection returns. Automated updates reduce the need to place a call, meaning your teams can focus on what matters to them most.
Bolster Customer Care
Reduce Admin Pressure
Rather than contacting the office, building managers and other organisations you serve can access a personalised log-in portal. Any time of day, they can review live job updates, attached files, invoices, and more, for all their properties. Further, they can book appointments whenever they need.
Automatically Update Customers
Want to exceed customer expectations? As soon as your team begins to travel to the job site, your customers will automatically be notified with an on-the-way message and engineer tracking portal link. Customers will know exactly who to expect and when.
Gather Customer Feedback
Gathering customer responses after each appointment allows your team to understand where you excel and what can be improved. Ultimately, gathering customer feedback ensures you can secure more referrals and better reviews, so you can win new and repeat business.
Easy-To-Use Mobile App
Your engineers want to focus on their work in the field, not the tedious admin processes behind them. Commusoft’s mobile app automatically updates the office, with travel and arrivals, parts and invoice requests, completed forms, and so much more. Your entire team will be in sync no matter what!
Powerful Asset Management
Engineers shouldn’t struggle to find appliance data. After all, each second matters during critical breakdowns. From the job site, they can view valuable asset details, with past service, inspection, and parts records. This time-saving solution guarantees faster repairs and happier clients.
Digital Site Assessment Forms
Completing inspection forms is a considerable part of your field team’s days. The best appliance repair software streamlines this process, allowing your engineers to efficiently complete forms from the field. Further, your team can create customised forms for each asset, service type, or more; it’s up to you.