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Tackle breakdowns head-on

REACTIVE MAINTENANCE SOFTWARE

In an industry that demands responsiveness, your team needs a system that can back them up. Pivoting at a moment’s notice, thorough asset records, and accommodating customer needs create an unmatched experience that will win bigger contracts, and keep customers returning. Stay organised by creating customisable workflows for different engineers, even on the same job.

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Commusoft being used across multiple devices
Engineer inspection Industrial fire control system

Maximise your reaction time

REFRESH YOUR REACTIVE SERVICE STRATEGY

When customers reach out to you, they’re unhappy as their asset requires service or replacement. These tense situations demand swift and effective reactions. Our reactive maintenance software organises booking and scheduling, manages assets and parts, so your business can fully support customers in their time of need.

Woman laptop icon

Customer books service when their asset breaks

Vehicle tracking icon

The engineer closest to the job is sent

Engineer icon

The engineer arrives with full asset history

Stock control

The right parts are ordered on-site

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Fantastic service every time

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Earn more loyal customers

Address breakdowns as soon as they arise

This is a wake-up call to revamp your daily operations! With reactive maintenance software your team will always be ready to hit the ground running when customers call with a broken asset.

Customer database communication logs

Accomplish more each day

Make space for important tasks 

Commusoft’s organisational structure and automations take the weight off your office team, so they can quickly react when customers are unhappy.

Centralised customer records

Our reactive maintenance software safely stores customer contact details, job history, asset records, communication logs, and more, all in a single location.

Oversee your mobile workforce

Your entire team will be connected no matter what: Commusoft’s mobile app works without internet connection, syncing when connection returns.

React to every type of job

Create tailored, detailed job reports by customising workflows depending on the engineer and job, asking engineers questions to gain information specific to that job. 

Online booking into diary

Bring home bigger profits

Set 24/7 availability

Embed online booking portal to your website, and give multi-property owners access to a customer portal so they can book appointments whenever they need.

Uncomplicated parts ordering

Time is money; empower your team to order or request parts from anywhere, so parts can get installed quicker.

Get paid faster

Your entire team can quickly build and organise invoices in Commusoft. Invoice customers directly from the field, from the office, or automatically.

Customer database software web and mobile

Provide an unmatched experience

Be prepared when customers call 

It’s best to be prepared in tense situations. When a customer calls up, you’ll know exactly the work completed, invoices paid, and communication history.

Improve customer retention

Reactive maintenance software leaves teams prepared to handle any issue that arises. Wow customers with your savvy and well-equipped team.

Grow your business 

Win more business by providing great customer service! Run circles around your competitors and increase your loyal customer base.

Equip your team with powerful tools

Supporting efficient reactive workflows

Michael

Director

Ainsdale Gas Ltd

I have used Commusoft for 8 years. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications.

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Help your team stay on their toes

Optimise your reactive services

  1. Take calls from anywhere

    VOIP PHONE INTEGRATION

    Offer a premium phone experience to your customers with our VoIP integration. This solution is a time-saver in critical moments; perfect for reactive maintenance. When a customer calls, their details, job history, and service contract will appear on the screen, so your admins can answer without skipping a beat.

    Commusoft VOIP screens
  2. Dispatch your fleet wherever they are

    REAL-TIME VEHICLE TRACKING SOFTWARE

    Knowing where your remote is at all times is essential for running an effective reactive services business. Real-time vehicle tracking software allows your office staff to book jobs based on your team’s schedules and distance from job. This way, you can organise the quickest response to a broken asset.

    Vehicle tracking for web and mobile
  3. Save time when it matters most

    ASSET MANAGEMENT SOFTWARE

    Organised asset records means your engineers can arrive at jobs ready-to-go. These detailed records help engineers locate assets, and can help them determine if switching out a few parts, or if a full replacement is necessary.

    Asset management on mobile
  4. Be ready for action

    PARTS MANAGEMENT SOFTWARE

    It’s invaluable for your team to arrive at reactive jobs prepared. In situations when they don’t have the necessary parts on hand, parts management software allows your engineers to order, or request parts from the field. This means that parts arrive quicker, reducing asset downtime.

    Parts management through Commusoft app

More Reactive Maintenance Software Features

  • ONLINE BOOKING SOFTWARE

    Assets don't just break during working hours; so it's important for your business to be available to customers any time of day. Online booking does just that: allowing new and old customers to request service straight from your website.

    Online booking into diary
  • MOBILE APP

    Our mobile app is a pocket-sized Commusoft your team can take anywhere! Your engineers can access their full diaries, customer details, job and asset history, PPM schedules, complete custom forms and invoices, and much more, all whilst in the field.

    mobile app field service
  • CUSTOMER PORTAL

    Commusoft's customer portal was built for multi-property managers to oversee all aspects of their properties. Customer portals extend your business's availability to 24/7: customers can request service whenever they're in need.

    Customer portal screens
  • ALERTS AND NOTIFICATIONS SOFTWARE

    Even the quickest teams can’t beat an automated message. Whether your team is confirming bookings, prompting payments, or updating an engineer’s ETA: automation gives your customers peace of mind, lightning fast.

    Alerts and notification types
  • INVOICING SOFTWARE

    Create, send, and track professional invoices without breaking a sweat. Commusoft's invoicing software can handle a variety of customisations, and invoicing options for annual contracts, consolidated, and automated invoices.

    Invoicing on mobile and web

More Reactive Maintenance Software Features

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Reactive maintenance software FAQs

  • Yes, it does integrate with QuickBooks, as well as other accounting integration packages too! Check out all our integrations.

  • Trials are a great opportunity to further evaluate Commusoft. Trial versions are available upon request, following an online demonstration of the platform with one of our product experts.

  • This depends on which one of our plans you choose and how many team members you have. Learn more about Commusoft’s plans and pricing here.

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