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Slash admin and nurture customer relationships with 24/7 availability

CUSTOMER PORTAL

Commusoft's customer portal significantly reduces enquiries made to your office and delivers property owners what they’re looking for: 24/7 digital access to their work records, including jobs, appointments, invoices, and certificates.

Or book a call with our team today

 

Expand your reach with enhanced customer portal functionality

24/7 access

Provide constant online availability, whether customers are gathering information or requesting jobs.

Secure customer login

All customers have a unique login, meaning their portals are personalised and private.

Property overviews

Customers can access up-to-date records for all properties serviced by your company.

View invoices

Full invoicing histories, including outstanding and previously paid, help customers manage their finances.

Certificates and forms

Safety certificates and forms for all their properties are at your customers' fingertips.

Job booking

No matter what time of day, customers can easily request jobs through their customer portal.

Katrina

Office Admin

Plumbgas Services Limited

Commusoft has made a massive difference in the daily running of the business, from booking jobs in, to quotes, and invoicing customers. We can now keep track of previous customers, send out service reminders, leave notes for the future, etc.

Help customers help themselves

Our portal gives customers what they want

24/7 REAL-TIME ACCESS

Convenience is the name of the game. Help your customers quickly locate important information and book new jobs with our simple, yet comprehensive customer portal. 

  • Detailed real-time job overviews for all properties
  • Full access to invoices, certificates, and appointment history
  • Easily request jobs when it’s most convenient
Customer portal screens

Requesting jobs with Commusoft is effortless

NON-STOP AVAILABILITY

Customers want to book jobs straightaway. Increase your scheduling rate and company revenue by allowing your customers to schedule through their online portal.

  • Frictionless scheduling keeps customers coming back 
  • Customers can add photos and a summary of the issue
  • Uncomplicated job tracking helps customers oversee their properties 
Adding a new job via the customer portal

Want to see how a customer portal can boost customer happiness?

Give customers the access they want

Let us handle your tedious tasks

ORGANISED DOCUMENTATION

Clear your admin team’s workflow by allowing customers to help themselves. Our innovative customer portal slices time-consuming phone calls and emails.

  • The online schedule is on-call 24/7
  • Our portal syncs with updates in real-time
  • Information your customers need is always available
Customer portal job overview

Set property managers up for victory

UP-TO-DATE RECORDS

Fulfilling expectations is crucial. Commusoft’s customer portal nurtures business relationships by helping customers manage contracts spread across different properties.

  • Updated forms and certificates are grouped in one place
  • Filters help customers quickly find the documents they need
  • Files are downloadable, making sharing easy
Customer portal certificates list

Bonus customer portal features

  • Access to job reports

    In their personal portal, customers can access relevant job information for all past jobs, including site photos, attachments, and full job reports.

    Job reports
  • Downloadable certificates

    Property managers and landlords can quickly access, download, or print certificates and safety compliance forms for any of their properties.

    Commusoft forms
  • Multiple contractors

    Commusoft's customer portal can host multiple businesses, so customers only need one unique login to access information about different services.

    Customer portal adding a job
  • Appointment tracking

    Customers can check the status of any appointment, whether it's booked, cancelled, if an engineer is on their way, or if the job is complete.

    Customer portal appointments list
  • See unpaid invoices

    Customers don't have to question the status of past and present bills; all invoicing files are stored in their portal. Unpaid fees are marked in red.

    Customer portal certificates list

Bonus customer portal features

Customer portal FAQs

  • Client portal software is a digital platform where your multi-property customers can review their personal job information, and request jobs across different job sites. 

    Commusoft’s customer portal allows your property manager customers to access job reports, certificates and forms, invoices, and more. 

    Customers can log into their personalised portal to find the information they need. This results in less email and phone inquiries for your office team to answer.

  • Commusoft’s customer portal software was built for multi-property owners, landlords, and property managers who need work performed across multiple job sites. Their portal keeps their files organised, and keeps them up-to-date on various projects.

    A portal won’t be necessary for these types of customers, as they don’t have as many jobs and invoices to keep track of.

  • Customer portal software is available on our Customer Journey plan, and higher. 

    Commusoft’s pricing depends on how many licenses you need. To see all of our pricing details and which features are included on which plans, check out our pricing page.

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