Mobile work is the very foundation of field service. The ability to effortlessly manage your remote workforce, wherever you, or they are, ensures the survival of your business. Mobile workforce management software keeps your office and remote teams connected, so you can boost productivity, customer happiness, and company profits.
Remote operations involves a lot of moving parts. Even the best companies struggle with juggling engineers, office staff, and customer expectations. This is where mobile workforce management shines! This solution ensures you can offer great customer journeys while giving your staff the support they need to succeed.
Paper-based systems can't cut it for modern field businesses. An organised mobile workforce management system allows field service businesses to fully support teams, both in the office and on the road. Businesses with a mobile job management system at their foundation boast streamlined workflows, satisfied customers, and higher company profits.
Win more work by allowing customers to book jobs online through your website or with automated service reminders.
Speed up your invoicing process by generating invoices from the field and office – or let the system automatically invoice for you.
Take control of your stock budget – track real-time stock, suppliers, and every part, so you don’t aimlessly spend on spare parts.
Rely on our comprehensive system and countless smart automations to take the burden off your office team.
Store contacts, job histories, asset records, communication logs, and much more, all in a single mobile workforce management software.
Commusoft’s field service mobile app keeps your entire team in sync no matter where they are.
When a customer calls, you’ll know exactly the work completed, invoices paid, and communication history.
Wow customers with organised office staff, engineers who are knowledgeable and prepared, and impressive service.
Great customer service breeds loyalty, word of mouth, and helps you win more business.
Rob Williams
Owner/Director
C.P. Jefferies Ltd
Now, with each engineer having their own device, they can see which technicians previously attended the customer and works that have been carried out. With each of our engineers having their own individual calendars, our office staff are now able to manage their time much more efficiently.
Keeping valuable information easily accessible is the heart of Commusoft’s mobile workforce management system. Diary management empowers your office team to easily schedule new jobs, accommodate last minute changes and cancellations, and stay up-to-date with engineers in the field.
The key to successful mobile workforce management is equipping your remote team with a reliable mobile app. Your engineers can work without interruptions like phone calls with updates, easily record important job data, and accomplish more while on-site. Your office team and managers can track engineer location and activities, send notifications, and more.
If you want to keep a closer eye on your team, vehicle trackers are the perfect solution. Live GPS locations mean you, and customers with an engineer tracking portal link, always know where your entire mobile team is when they’re on the road. Additionally, you can record driving data, like speeding, cornering, and excessive braking, so you can extend the life of your vehicles while enforcing safe driving.
How many times have pads of paper certificates and forms been lost or dirtied in the back of your vans? With Commusoft, engineers can complete industry standard, or custom company forms directly in the field, so no information falls through the cracks. All forms, branded with your company logo and colours, are saved to the customer record, where they can be found and printed or emailed any time.
Benefit from a powerful financial system
Our mobile invoicing tools help your team manage all invoicing processes. Keep your cash flowing through your business and encourage customers to pay accurately and on-time, every single time.
Ensure customers stay updated
Even the quickest teams can’t beat an automated message. Whether your team is confirming bookings, prompting payments, or updating an engineer’s ETA: automation gives your customers peace of mind, lightning fast.
Wow customers with up-to-date asset records
Your mobile team can digitally log important asset data at a property, including make and model number and past service history. This way your team can arrive on-site prepared and can make informed decisions and recommendations.
Keep your entire team in sync
To further streamline office and field operations, engineers can request office tasks that are linked to specific jobs or opportunities. This keeps information in one place and removes hours of paper-based admin and phone calls.
Easily track every part
Engineers can manage and keep track of all company parts while on the road. By requesting or directly ordering parts from the field, parts can be delivered faster, meaning you can complete more jobs and get paid quicker.
Mobile workforce management software was built so trades businesses, like yours, can organise their workflows while provide the best customer service. After all, happy customers means more new and repeat business. Further, when your employees are confident and supported, they can focus on the work that matters to them.
Commusoft offers a variety of tools that streamline mobile workforce management, including fleet management software, job tracking software, job scheduling software, and much more.
When you have access to a complete picture of your team and operations, you can be sure that your team is where they need to be and that your customers are being taken care of.
Absolutely! Whether you’re just getting started, or are rapidly expanding, Commusoft was built specifically for growing trades businesses.
Learn more about each of our plans and choose the best solution for your team!
Trials are a great opportunity to further evaluate Commusoft. Trial versions are available upon request, following an online demonstration of the platform with one of our product experts.
Learn about Commusoft’s Free Trial!
Do you think you have what it takes to run your field service business remotely? See how you can prepare your mobile teams for anything.
See how much your business can save by switching from a paper-based system to a paperless solution.
By mapping out customer journeys, you can anticipate a variety of ways to better assist how everyone interacts and help them as they move through one journey to the next.
