Stay organised with service contract management

Service contracts are easy lose track of if they aren't managed alongside your work and customer data. Commusoft offers tools to manage each part of your service or maintenance contracts, including billable rates, pricing items, PPM schedules, and annual renewals. Staying on top of your contractual obligations is key to maintaining long-lasting relationships with customers.

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Planned preventative maintenance feature

Contract templates

Create contract templates to save on admin time. If specific accounts have different contract terms, you can edit those on a customer-by-customer basis. This provides time-saving tools that still offer a high level of detail.

Planned preventive maintenance

PPM schedules can be linked to customer contracts. This allows for maintenance agreements to be fully planned out week-by-week and gives the whole team a comprehensive overview.

AUTO ANNUAL RENEWAL

To make things easy, you can opt to have a customer's annual contract renew and automatically raise the corresponding invoice. This means you don't have to worry about service contracts lapsing or forgetting to be invoiced.

Key functionalities

  • Create custom service contracts
  • Create detailed PPM schedules
  • Auto renewal for annual contracts
  • Invoice for contract work
Contract set up overview

Robust contract management tools

Service contract management can be extremely complicated, which is why Commusoft offers the ability to create detailed custom service contracts and assign them to customers. Pricing items, parts, and fair usage terms can easily be added, and you can control which assets are covered by the contract. With the right tools, even complex contracts and maintenance agreements can be effectively managed and monitored. Billable rates for labour and travel can be set and even segmented by the respective job description to ensure the correct rates are always used.

Manage all sorts of contracts

Whether you offer annual contracts such as bronze, silver, and gold service plans or complex bespoke contracts, you can handle them all with our contract management tools. Yearly service plans can be a great way to generate more revenue and improve customer satisfaction – they’re easy to set up, manage, and amend as needed.

Planned maintenance schedule

Planned preventive maintenance schedules

If your customers expect time-based planned maintenance, you are able to create detailed PPM schedules as part of our service contract management. PPM schedules are incredibly visual and interactive in Commusoft, allowing you to view the entire annual diary and every required task. Set how often each task needs to occur and the smart schedule will only allow them to be booked accordingly. Simply click to add planned work to the chosen week. If there is a more efficient schedule, the system will suggest revisions to reduce the number of visits you make and to help streamline your work.

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Contract for invoice work

Automatically renew and invoice for contract work

To make things easy, you can set a customer’s annual contract to renew each year, raise the corresponding invoice, and automatically email it to the customer. This means you don’t have to worry about forgetting to invoice for contract work or accidentally allowing a service contract to lapse. The system stays on top of it for you.

Service level agreements

SLA monitoring improves compliance

Additional contract management tools are available on our Customer Journey plan. Breaching a service level agreement is costly and can harm your relationship with your customers. To improve your SLA attainment rate, you need to make sure you are routinely monitoring SLA progress. Commusoft makes it easy with 5 different SLA metrics, colour-coded SLA counters, and reporting tools. By employing automatic notifications, staff are alerted if an SLA will soon breach, giving them chance to complete the task and avoid the penalty fee.

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  • Streamline Your Operations
  • Automate Admin Tasks
  • Improve Customer Journeys