Regularly meeting service level agreements is important to retain existing customers and can also help win new contracts. Take your SLA attainment rate to the next level and see the benefits.
If an SLA is close to breaching, staff receive automatic reminders to let them know. You control exactly when these notifications send, so your team has time to respond and stop that breach.
Sometimes SLA breaches happen. When they do, you need to be able to look back and understand what happened. Commusoft saves SLA records, allowing you to analyse performance.
- Count down SLA time
- Service contract integration
- Completely customisable
- SLA monitoring & history
Integrate SLAs into your service contracts
Commusoft’s service level agreements can be tied directly into your service contract templates, so whenever you assign a contract to a customer, the attached SLA will automatically be included. This makes it easy for SLAs to be added consistently with minimal admin for your team.
Watch SLAs countdown
Putting service level agreement data directly in front of your office staff means it’s almost impossible to miss. SLAs are colour-coded to make them easy to interpret and feature a live countdown showing the time tick by. This approach to managing service level agreements is simple but effective, providing transparency and accountability for your staff. With automatic notifications, even the busiest teams can’t lose track of SLAS.
Customise SLAs to your needs
You may wish to use an SLA outside of a contract. To do this, an SLA can be assigned directly to a customer and can even have additional criteria, e.g. only apply to high priority jobs. One service level agreement can include multiple metrics and the time to breach can be customised for each of those. Additionally, notifications can be set to trigger at specific times to inform the neccessary people with a personalised email.
Gain insight with SLA reporting
Customers expect a high SLA attainment rate from the companies they work with. Being able to tell prospective customers that your business has consistently met 98% of SLAs (and you can back it up with a report) is guaranteed to impress. With accurate service level agreement monitoring and history, you can delight current customers and win even more contracts.