Regularly meeting service level agreements is important to retain existing customers and can also help win new contracts. Take your SLA attainment rate to the next level and see the benefits.
If an SLA is close to breaching, staff can receive automatic reminders to let them know. You control exactly when these notifications send, so your team can have time to respond and stop that breach.
Sometimes breaching an SLA is unavoidable. When it does happen, you need to be able to look back and understand what happened. Commusoft saves SLA records, allowing you analyse performance.
Watch SLAs count down
Put service level agreement data directly in front of your office staff. SLAs are colour-coded to make them easy to interpret and feature a live countdown showing the time tick by, so your team doesn’t accidentally miss an SLA. This approach to managing service level agreements is simple, but effective, providing transparency and accountability for your staff. With automatic notifications, even the busiest teams can’t lose track of an SLA.
Customise SLAs to your needs
You may wish to use an SLA outside of a contract. To do this, an SLA can be assigned to a customer that is only active for certain criteria, e.g. job priority. One service level agreement can include multiple metrics and the time to breach can be customised for each of those. Additionally, notifications can be set to trigger at specific times to inform the neccessary people with a customised email.
Gain insight with SLA reporting
Customers expect a high SLA attainment rate from the companies they work with. Being able to tell prospective customers that your business has consistently met 98% of SLAs (and you can back it up with a report) is guaranteed to impress. With accurate service level agreement monitoring and history, you can delight current customers and win even more contracts.
Are you ready to take your business to the next level?
Discover the many ways that Commusoft's automation features can help your business become more organised, efficient and profitable with a free two-week trial. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one job management software.
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