All Episodes
Ep. 1: How Do You Improve Customer Journeys?
How can field service businesses improve customer journeys? Join two field service experts as they share their thoughts in Commusoft's first episode of Success in the Field.
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Ep. 2: How Does Communication Impact Customer Journeys?
How does communication impact customer journeys? Join two of Commusoft's field service experts as they share their thoughts in episode 2 of Success in the Field.
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Ep. 3: How Has Service Scheduling Evolved?
How has field service scheduling changed and where's it going? In episode 3 of Success in the Field, Jason and Jack are joined by Ray Clark from Schedule Engine to discuss their insights.
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Ep. 4: How Have Buying Habits Changed?
How have customers' buying habits changed in the field service industry? Join Jason and Jack as they share their thoughts in episode 4 of Success in the Field.
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Ep. 5: How Do Customers Find Your Business?
How do customers find your business in 2020? In episode 5 of Success in the Field, Jason and Jack dig into some consumer research and discuss how you can stand out from the crowd.
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Ep. 6. Customers Expect Convenience. How Are You Adapting?
How do field service businesses provide customers with convenience? In episode 6 of Success in the Field, Jason and Jack are joined by Robbie Trainer from TrueQuote.
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Ep. 7: How to Build Trust and Win Jobs
Trust isn't created overnight, so how can field service businesses leverage trust to win more jobs? Join Jason and Jack as they share their thoughts in episode 7 of Success in the Field.
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Ep. 8 | Reflections on Our First Video Series
Join Jason and Jack in the final episode of Season 1 of Success in the Field. They reflect on their experiences of making this video series and what's coming up next in Success in the Field.
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Ep. 9 | Innovation in Location & Easy Addresses with what3words
We are talking about innovation in location with Robert Novakov from what3words who have already integrated their location solutions with the likes of Mercedes Benz & Airbnb.
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Ep. 10 | Handling Pressure & Promoting Employee Wellbeing
How can field services companies cope better under pressure and promote #wellbeing in the workplace? Join Jason Morjaria from Commusoft for our very first panel discussion featuring expert advice from Andy Coughlin and Catherine Marshall of Elemental Wellbeing.
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Ep. 11 | Customer Finance & the Field Service Industry with Vendigo
Have you ever considered how important offering finance is for home improvements? Join Jason Morjaria from Commusoft for another chat with financing expert, Aidan McMahon from Vendigo. He shares how finance within field service is shaping up in today’s market and how they partner with companies who are starting to warm up to offering financing to homeowners. Aidan shows how Vendigo’s point of sale finance platform can help customers, particularly in the home improvement sector, to secure the finance they need to pay for essential products and services. You won’t want to miss out on the discussion!
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Ep. 12 | How to Harness Lead Generation for Your Field Service Business
Have you ever considered how important lead generation is for your field service business? Join Jason Morjaria from Commusoft for another chat with experts in the field, this time featuring Francis Rodino from Lead Hero.
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Ep13 | Women in Trades with Hattie Hasan of Stopcocks
In this edition we are speaking to Hattie Hasan, a trailblazer in her own right, and who's been championing women in trades for years.
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As Commusoft founder, Jason has over 15 years of experience building software for field service companies and working with businesses to understand their challenges. Jason created Success in the Field to share his insights and discuss vital topics for the field service industry, all with the aim of helping companies improve their customer journeys.
As Commusoft's sales manager, Jack has spoken with thousands of field service companies to discuss their business needs. Jack joins Success in the Field to to bring his knowledge of the day-to-day challenges tradespeople face and the many stories that Commusoft clients have shared with him over the years.
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