Ep. 1: How Do You Improve Customer Journeys?

Success in the Field

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How can field service businesses improve customer journeys?

Join our very own field service experts, Jason and Jack, as they share their thoughts in Commusoft’s first episode of Success in the Field. You’ll learn:

• What makes a positive or negative customer journey?
• How customer journeys impact overall customer experience
• Examples of how you can improve customer journeys

If you enjoyed this episode, please share it with anybody else you think may be interested using the links to the side. Plus get in touch with us on social media to let us know your own thoughts on customer journeys! You can reach us on: Twitter, LinkedIn, Facebook.

Success in the Field

Success in the Field is a video series for field service professionals. Each episode we discuss the rapidly changing field service industry and how you can accelerate your business’s success in the field. Make sure to subscribe to stay up to date!

 

Hosted By

 
Jason Morjaria - Commusoft Founder

Jason Morjaria

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As Commusoft founder, Jason has over 15 years of experience building software for field service companies and working with businesses to understand their challenges. Jason created Success in the Field to share his insights and discuss vital topics for the field service industry, all with the aim of helping companies improve their customer journeys.

Jack Sargent - Commusoft

Jack Sargent

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As Commusoft's sales manager, Jack has spoken with thousands of field service companies to discuss their business needs. Jack joins Success in the Field to to bring his knowledge of the day-to-day challenges tradespeople face and the many stories that Commusoft clients have shared with him over the years.

 

Watch Next

field service customer finance

Ep. 11 | Customer Finance & the Field Service Industry with Vendigo

Have you ever considered how important offering finance is for home improvements? Join Jason Morjaria from Commusoft for another chat with financing expert, Aidan McMahon from Vendigo. He shares how finance within field service is shaping up in today’s market and how they partner with companies who are starting to warm up to offering financing to homeowners. Aidan shows how Vendigo’s point of sale finance platform can help customers, particularly in the home improvement sector, to secure the finance they need to pay for essential products and services. You won’t want to miss out on the discussion!

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