Heating South West Testimonial

"Commusoft was a key component of our growth. Definitely. Because all of a sudden we had data, we could approach things in a different way."

When we first connected with Premier Heating Solutions back in 2020, they were thriving. At the time, they’d grown to hire just over 15 employees and upgraded to manage operations under Commusoft’s Customer Journey Plan. 

Fast forward to 2025 and the company has more than doubled its workforce to over 30 employees and is on the path to achieve staggering revenue growth—up from £1 million to a projected £5 million.

With even greater plans on the horizon, it was inspiring to hear how Phil Mulvenna, their MD, and the rest of the team at PHS are continuing to shape their growth with Commusoft playing a significant role in their ongoing success.

With Commusoft as their operational hub, Premier Heating Solutions have been able unlock new levels of efficiency, profitability, and scalability. 

From improving cash flow with seamless invoicing software, to streamlining parts management with the advanced warehouse app, their story is a powerful example of innovation, determination, and adapting to go beyond the norms that are holding back other businesses within the industry.

Harnessing the Power of Data for Growth

Premier Heating Solutions Ltd have been operating out of the Reading area since 2015 and using Commusoft since 2017.

Phil explained that before using Commusoft, their team were managing just three or four engineers and booking approximately 100 jobs per month. They managed the team through paper diaries and a T-card system, but this strategy was prone to errors, delays, and despite the team’s successes, inevitably led to a lot of missed opportunities.

It became clear that if they wanted to achieve their lofty goals, they’d need something smarter.

Their search for just such a tool led them to Commusoft, and with our software backing their daily operations, they quickly found there were many benefits to having a centralised system that connected their office teams, field engineers, and streamlined customer interactions. 

Instead of managing only 100 jobs a month, they quickly scaled to 400; and this number has continued to climb with minimal added impact to their admin team. It’s a scalable solution: 

“While we had to double our workforce, we didn’t have to quadruple it [to match]. So the features Commusoft offers us has allowed us to significantly grow and take our business to the next level.”

Tools like real-time job tracking and detailed financial management mean they’re better equipped to act decisively, not chase their tails, and instead pursue growth that’s helped them outpace local competition. 

And instead of being like a lot of other field service businesses, who may be used to putting out fires as they come up, having Commusoft as a tool:

“Allows [us] to be reactive; it’s hugely important. We’ve become almost immune to that issue we were dealing with all the time.” – Phil Mulvenna, MD.

With data at their fingertips, the team can plan ahead, anticipate issues, and better prevent  problems that might have once caused set backs.

Reducing Material Costs and Driving Efficiency

Across all aspects of their business, Premier Heating Solutions have been relentless about improving both service delivery and cutting operational costs. 

Their investment in Commusoft’s parts and stock management features, including use of the warehouse app, have slashed material costs from 40% down to around 25%. 

Using Commusoft parts management is the reason PHS were able to begin buying parts wholesale.

By bulk purchasing and meticulously tracking inventory across vans and stock locations, they’ve not only saved money, but created a system that their team can rely on. 

“It’s a really, really, powerful tool, and you could argue it does the job of a warehouse manager.”

Now, if a part is needed, it’s available almost immediately or can be quickly ordered, ensuring jobs get completed on time, more consistently.

“Our parts management is huge,” shared Phil. “Between our warehouse feature and coordination with engineers, Commusoft’s functionality is absolutely pivotal to what we do every day.”

SLAs Support Customer Service

Service Level Agreements (SLAs) are a pillar of a commitment to offering quality customer service. Phil explains, “as we’ve grown, SLAs have become far more important to our business”.

Premier Heating Solutions uses SLAs in two capacities. The first is through a Tiered Membership program in which customers are offered same-day service. The other is for a time limit on return appointments.

Phil details how Commusoft aids this process:

“SLAs are really important for our business; they help us track the service we offer. If the SLA isn’t met, I will get a notification, or my manager will get a notification, and we can look at why that happened, and be on top of the situation before it escalates”.

Ultimately, it’s their dedication to customers that’s contributed to the company’s growth:

“If you’re able to deliver a service, and meet the promises that you’re making to your customers, it helps you scale up further.”

It isn’t just about saving money; operational improvements translate directly into better customer service. 

“We believe in putting the customer at the forefront of everything that we do, and customer service is absolutely key. Working with Commusoft has allowed us to refocus on that.”

In 2025, it’s clear this is still a huge part of their ambition as a company.

1000’s of positive reviews speaks volumes for how their customers react to the services provided and which Commusoft supports from behind the scenes.

Enhanced Scheduling, Visibility, and Customer Experience

For instance, Commusoft’s job scheduling software analyses driving timing and distance for engineers against newly booked appointments, making suggestions to office staff for the most efficient routing and scheduling.

Phil states:

“We can pop in a postcode, and it tells us where our nearest engineer is on a specific day…we can get our travel time down to 10 or 15 minutes in between jobs. And that really helps us in a reactive sense, making sure we’ve got the person closest to that job who’s being booked to carry out the work”.

It’s features like this that really impact customer interactions and the impact engineers have, every day.

As well as catching up with Phil, we also spoke with Premier Heating’s Operational Director, Rebecca Wise, who noted how integral she found Commusoft to help manage her day-to-day workflows. 

Rebecca highlighted how their engineers use Commusoft to plan and execute jobs, all without needing to juggle extra paperwork and without the risk of missing additional instructions. 

“All of the information for a job is in one place and that makes it a really, really invaluable tool for the whole team. It saves a huge amount of time.”

Whether it’s managing complex scheduling, creating insightful reports on job profitability, or ensuring seamless communication with customers, Commusoft is the backbone of their operations.

Onboarding engineers is easy, too, with new staff getting to grips with Commusoft’s platform thanks to our new Training Academy and updated Help Centre that are readily available for all users.

Premier Heating’s Key Milestones, Achieved with Help from Commusoft

There have been many other benefits, including a remarkable improvement  in their payment cycle.

Connor Eccott, Finance Manager, told us that their average time-to-pay has dropped to just two days, thanks in part to the integrated payment tools they use. Stripe and GoCardless integrate directly with Commusoft, giving customers a simple, secure gateway to pay quickly. 

Commusoft’s automated invoicing software has meant “we’re able to automate the whole process, generate an invoice based on the settings we put into Commusoft, allocate parts to the job… and sends it out to the customer.”

Office staff can quickly send accurate invoices and concentrate on growing their business, it boosts the company’s cash flow and significantly reduces admin frustrations for their finance team and customers alike.

“Every single piece of the puzzle only operates as streamlined as it does because Commusoft’s at the heart of it” says Connor.

Additional Achievements and Milestones for Premier Heating Solutions:

1. Employee Growth: From 15+ in 2020 to a team of 30+ in 2025.
2. Revenue Growth: Scaling from £1.5 million to a projected £5 million (and growing).
3. Operational Efficiency: Reduction in material costs by over 15% through advanced inventory and parts management, pushing six-figure savings.
4. Faster Payments: Payment times have dropped to an average of 2 days.
5. Data-Centric Reporting: Increased transparency with communications, job management, and detailed reporting.

Watch their full testimonial playlist on YouTube to learn more!

How Premier Heating are Looking Ahead

Premier Heating Solutions’ success story demonstrates how a strong operational foundation enables exponential growth. By aligning their goals with Commusoft’s comprehensive features, they’ve transitioned from firefighting daily challenges to proactively driving their business forward.

Commusoft has been more than just software for Premier Heating Solutions; it has been their partner in success.

We’ve always appreciated our client’s input and feedback: after all, by learning from them, we can adapt and work on solutions that help them and other businesses like theirs, too!

For business looking to achieve similar success to PHS, Phil has these words:

“If it’s something you can grow into, then I would absolutely go for Commusoft. It’s really powerful for your business when you’ve got all those features and functionality to hand.”

We look forward to their continued success in the years to come.

If their remarkable five-year transformation is any indication, the future holds enormous potential for Premier Heating Solutions and we’re excited to join them on that journey.

If you’d like to see how we can help you on your growth journey, reach out today:

Phil Mulvenna
Managing Director

"It was huge, Commusoft was like going from a tricycle to a Ferrari!"

Carlisle Corp is a restaurant and hospitality company based in Memphis, Tennessee, USA.

Owning over 200 Wendy’s franchise locations spread across the southeast United States, Carlisle Corp found they had many IT and system maintenance needs, from cash registers to payment terminals and beyond. Instead of using a third party to handle that maintenance, they decided to bring it in-house. And to do that, they needed the right system.

IT Manager Ashton Holton joined us to discuss his company’s expansion since implementing solutions from Commusoft’s Customer Journey plan in 2022.

He explains, “One of the biggest reasons we went with Commusoft was the tracking”. Whether tracking vehicles on the road, specific jobs, or engineer timesheets, Commusoft ensures Ashton’s team has everything they need.

Confident Onboarding With Commusoft and Engineers

Choosing and implementing a new software package can feel like a roll of the dice. Ashton remembers working with Commusoft’s trainers:

“They held our hand through so much. It was huge, Commusoft was like going from a tricycle to a Ferrari! The trainers went at our pace, so we really enjoyed it. This helped whenever we had to ‘sell’ Commusoft, such as to engineers or other departments. We could say ‘hey look, this is why you’re doing it’.

He expands,

“Some of the crew were very hesitant to Commusoft at first, because it was a new way of learning to do things. But once they came around to it, it made sense and they saw the value added.. So that’s been pretty nice.

Accurate Timesheets

To make sure Carlisle Corp could be as efficient as possible, it was important to them to keep an eye on engineers and any unexpected detours.

Ashton explains,

“The timesheets feature is great mainly because anytime you clock in and out, it’s on your phone. The huge eye-opener for us is the time traveled versus the time worked on a ticket. Engineers hit ‘travel’ and then we have that travel time and can compare that with what the installed vehicle trackers recorded. If they took a crazy detour or something, we’d know.

“Or”, he expands, ”we see they hit ‘arrive’, they work the issue, resolve it, get a signature, and boom, Bob’s your uncle.”

Commusoft’s engineer timesheet software enables teams like Carlisle Corp to accurately monitor their mobile workforce. With this digital solution, engineers can easily log their hours, without involving the office. Furthermore, admins can ensure field crews are accountable and follow company procedures.

Comprehensive Service Scheduling

With so many jobs and franchises to oversee, Ashton and his team need a reliable way to build out engineer diaries. He explains,

“The scheduler and the visual aspect of it is fantastic because I can see at a glance and see that everything looks good. I can see the store numbers. I see the colour-coded calendar of who’s going where and what’s happening. We can see engineer drive times. Utilising this system, we were able to create a more efficient program, allowing our engineers to hit multiple issues throughout the day, instead of travelling, working an issue, and travelling home.”

Optimised scheduling not only benefits his team, but their customers too. Streamlined calendars are most successful when customers are kept up to date. With their engineer tracking portal, Ashton’s team shares live crew ETAs with customers. Ashton explains, “Both our field techs and our customers enjoyed the communication aspect of knowing when that engineer was going to be on-site to address the issue.”

Commusoft enables service dispatchers to build time and cost-effective schedules, this means Carlisle Corp can boost their productivity and profits without additional administrative strain.

Planned Preventative and Reactive Maintenance

Staying ahead of issues is essential. Ashton outlines, “We do preventative audits, where we visit each site every month and take photos of their equipment.”

While preventative care is a keystone, Commusoft enables Ashton’s team to incorporate reactive maintenance too.

He explains,

“Every now and then there will be a engineer on their way to a job, and we’ll find out ‘a certain restaurant is completely down. They can’t accept credit cards. They can’t serve customers right now’. So we’re losing money from this point. We can easily divert the engineer, cancel a job, assign them the new one, and have them fly over with it.”

Real-Time Reporting

Ashton relies on Commusoft’s reporting software to confidently oversee and track the outcomes of the many maintenance jobs logged across their 200+ restaurants.

He states,

“The reporting feature pulls everything together with what was already built in. From the main reporting dashboard, I can see SLA breaches, job statuses, and drill into everything I need to. It gives us a 10,000-foot visibility of the business. And then whenever you look at Commusoft, you know green means good: everything’s fine, we’re doing great.”

Commusoft’s reporting software offers 40+ reports and customisable widgets, empowering managers like Ashton to gain full insights into their business. This way, Carlisle Corp can organise all aspects of daily operations, and expand the business with confidence.

Ashton summarizes,
“I would 100% recommend Commusoft to any company with a field tech program that is looking to resolve more jobs, improve visibility, and increase operations.”

Ashton Holton
IT Manager

"Our office staff are now able to manage their time much more efficiently - I'd estimate we've reduced our office admin time to roughly 30%."

C.P. Jefferies Ltd is a family-run company based in the Cotswolds. With approximately eight office staff and twenty field engineers, they offer plumbing, heating, electrical, and renewable services to the domestic market.

We caught up with Rob Williams, owner director of C.P. Jefferies Ltd, to hear how Commusoft has been essential in transforming their well-established plumbing and heating business.

How Was Your Business Run Before Commusoft?

“Prior to using Commusoft, the operations were more or less wholly run on a paper-based system. There was some use of Outlook diaries for service engineers. However, every engineer had a paper diary that they would fill out each day. It became clear that this was not a viable process for us going forward with the company growing.”

What was your biggest challenge before using Commusoft?

“One of the main problems with the system that we previously ran was the clunkiness of relying on a paper-based system. Trying to get real-time information e.g. knowing how many customers we’d visited in a week or a month was very hard. Knowing how many jobs we’d completed or how many jobs were still outstanding and hadn’t been completed was also very difficult. Boiler and Aga servicing is a huge part of our revenue stream and contributes a lot to what we do as a business. Trying to maintain a comprehensive service record of all of our customers on a paper-based system was not straightforward.”

How Has Using Commusoft Helped Solve This?

“C.P. Jefferies pride ourselves on offering a quality service – Commusoft has helped us do that to the best of our ability. Now, with each engineer having their own device, they can see which engineers previously attended the customer and works that have been carried out. With each of our engineers having their own individual diaries, our office staff are now able to manage their time much more efficiently. I’d estimate we’ve reduced our office admin time to roughly 30%, now that we’re using Commusoft.”

Discover Commusoft’s job scheduling software.

How Has Vehicle Tracking Helped You in the Field?

“Working in a rural location, we often find that phone signal is not great and engineers would end up driving back to the office to find out they were going into the next village along from where they’d just been working. Now, with the vehicle trackers we can see that they engineer is still on site and we can phone their next customer to inform them if they’re running late. Rather than relying on the engineer finishing their work, driving to mobile phone signal, and letting us know – by which time it’s too late for us to preempt it with the next customer.”

Explore our real-time vehicle tracking feature.

Would You Recommend Commusoft to Other Field Service Companies?

“For any company working in the plumbing and heating industry or electrical industry – it’s very handy having all the certificates that you need for oil, gas, LPG, and electrical – all built into the software. The biggest impact that Commusoft has had on C.P. Jefferies as a business has been consolidating all of the information into one area, whether that’s customer information, job information, invoicing, product, testing – it’s all in one place for everybody to see.“

Join C.P. Jefferies and 1,000+ businesses that utilise Commusoft’s job management software!

Rob Williams
Owner Director