Heating South West - Heating

The 25-employee gas and plumbing company from Liskeard, Cornwall, was looking to remove stress from their customers and their staff - and they turned to Commusoft to help.

  • About Heating South West

    Offers a wide variety of rangecookers and wood burning stoves, installed by their experienced engineers to ensure appliances run smoothly for many years.

  • Industry: Heating

  • Company Size: 25 employees

  • Location: Cornwall, UK

Heating South West – Commusoft Review

[The reason we chose Commusoft] was partially due to a recommendation from an electrician friend of mine, but mostly it was just down to homework and comparing the different types of software,’ says Brian Hardy, son of the founder of Heating South West. ‘Commusoft seemed the most user-friendly, and I also liked the fact that it appeared to be constantly updating, constantly evolving, with more features always being added. That put my mind at rest that Commusoft was ahead of the game.”

From 1975 until now, Heating South West’s way of doing organising and invoicing was ‘Hard work and a lot of paperwork’. Brian wanted to implement field service management software, but his father, the company founder, had a bad experience years ago with a software system that overpromised and underdelivered. So Brian carefully examined several different field service management solutions before finally choosing Commusoft.

Read the full case study to find out how Commusoft’s service reminders, GPS Vehicle Tracker, and other features are helping Heating South West improve the customer experience—and take the pressure off their employees.

DOWNLOAD NOW: Commusoft Helps Heating South West Perfect Their Customer Journey

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What Other Users Say

I can honestly say going forward with technology, it's so much easier, so much more organised, and just a lot more professional.


Westminster Heating and Plumbing Ltd

Our office staff are now able to manage their time much more efficiently - I'd estimate we've reduced our office admin time to roughly 30%.


C.P. Jefferies Ltd

There is no way we could run our business efficiently and effectively... we just simply could not run it without Commusoft - it would be impossible.


Custom Heat Ltd

I can increase my revenue by 14% by the end of this year. When you look at that in terms of monetary value, it's a no brainer.


Ace Energy, Plumbing and Heating

10hrs saved managing schedules

35% improvement in customer feedback

15% reduction in total travel costs

20% reduction in no-access jobs

10% improvement in first-time fix rate

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