Heating South West - Heating

The 25-employee gas and plumbing company from Liskeard, Cornwall, was looking to remove stress from their customers and their staff - and they turned to Commusoft to help.

  • About Heating South West

    Offers a wide variety of rangecookers and wood burning stoves, installed by their experienced engineers to ensure appliances run smoothly for many years.

  • Industry: Heating

  • Company Size: 25 employees

  • Location: Cornwall, UK

Heating South West – Commusoft Review

[The reason we chose Commusoft] was partially due to a recommendation from an electrician friend of mine, but mostly it was just down to homework and comparing the different types of software,’ says Brian Hardy, son of the founder of Heating South West. ‘Commusoft seemed the most user-friendly, and I also liked the fact that it appeared to be constantly updating, constantly evolving, with more features always being added. That put my mind at rest that Commusoft was ahead of the game.”

From 1975 until now, Heating South West’s way of doing organising and invoicing was ‘Hard work and a lot of paperwork’. Brian wanted to implement field service management software, but his father, the company founder, had a bad experience years ago with a software system that overpromised and underdelivered. So Brian carefully examined several different field service management solutions before finally choosing Commusoft.

Read the full case study to find out how Commusoft’s service reminders, GPS Vehicle Tracker, and other features are helping Heating South West improve the customer experience—and take the pressure off their employees.

DOWNLOAD NOW: Commusoft Helps Heating South West Perfect Their Customer Journey

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What Other Users Say

One service invoice used to take 5 to 10 minutes, but now it literally takes 30 seconds. We get invoices out much quicker to customers and get paid faster too.


A & S Kingdon Ltd

Using Commusoft helps us give customers service they wouldn't expect from your everyday maintenance company.


Trio Maintenance Ltd

Commusoft is constantly updating, constantly evolving, with more features always being added. That put my mind at rest.


Otter South West Limited

Commusoft is scalable, so we can add engineers on at any time and we're up and running fairly quickly. It's a nice system and it will work nicely with how we're growing.


MPHG

10hrs saved managing schedules

35% improvement in customer feedback

15% reduction in total travel costs

20% reduction in no-access jobs

10% improvement in first-time fix rate

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