Heating South West - Heating

The 25-employee gas and plumbing company from Liskeard, Cornwall, was looking to remove stress from their customers and their staff - and they turned to Commusoft to help.

  • About Heating South West

    Offers a wide variety of rangecookers and wood burning stoves, installed by their experienced engineers to ensure appliances run smoothly for many years.

  • Industry: Heating

  • Company Size: 25 employees

  • Location: Cornwall, UK

Heating South West – Commusoft Review

[The reason we chose Commusoft] was partially due to a recommendation from an electrician friend of mine, but mostly it was just down to homework and comparing the different types of software,’ says Brian Hardy, son of the founder of Heating South West. ‘Commusoft seemed the most user-friendly, and I also liked the fact that it appeared to be constantly updating, constantly evolving, with more features always being added. That put my mind at rest that Commusoft was ahead of the game.”

From 1975 until now, Heating South West’s way of doing organising and invoicing was ‘Hard work and a lot of paperwork’. Brian wanted to implement field service management software, but his father, the company founder, had a bad experience years ago with a software system that overpromised and underdelivered. So Brian carefully examined several different field service management solutions before finally choosing Commusoft.

Read the full case study to find out how Commusoft’s service reminders, GPS Vehicle Tracker, and other features are helping Heating South West improve the customer experience—and take the pressure off their employees.

DOWNLOAD NOW: Commusoft Helps Heating South West Perfect Their Customer Journey

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What Other Users Say

This software is enabling our day-to-day processes to run smoothly… we’ve been able to leap forward instead of taking one step at a time.


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We’ve quadrupled our workload, but we’ve only doubled our workforce; this is because of all the features Commusoft offers... The beauty of Commusoft is that it’s a completely scalable solution.


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I can honestly say going forward with technology, it's so much easier, so much more organised, and just a lot more professional.


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Our office staff are now able to manage their time much more efficiently - I'd estimate we've reduced our office admin time to roughly 30%.


C.P. Jefferies Ltd

10hrs saved managing schedules

35% improvement in customer feedback

15% reduction in total travel costs

20% reduction in no-access jobs

10% improvement in first-time fix rate

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