About WPJ Heating Service
Their fleet of tradesmen includes gas engineers, plumbers, a drainage and pressure jetting team, multi-trade bathroom fitters, electricians and decorators.
Company Size: 26 employees
Location: London, UK
We started off with just two of us really, but we’re now 23-25 people. We’ve been using Commusoft for probably about 6 years. Commusoft helped with all the admin and it became an easy process to handle. Commusoft allows us to give our customer a more complete service. Whereas before you’re limited with the amount of information you can convert on an invoice or a phone call, now we are able to attach files, jobs notes, and additional works. The engineers are getting on well with the smartphones, and this allows us to evolve as a company to give a better customer service.
The central feature that we use is the diary. We have 7 people in the office, who are on the diary all the time, scheduling engineers and keeping customers in touch. Once that has been completed, then the information is uploaded on Commusoft, we process it on there and we take it through to the invoice stage.
Commusoft is so useful that we couldn’t function as a company without it. There is a lot of stuff that we’ve done for a number of years which Commusoft picked up on, have processed and are now bringing in-house so it will be part of the Commusoft package that’s great because it allows us to keep everything under one roof or one platform. As we’ve grown as a business, Commusoft has always been one stage ahead and we’ve grown into the functionality that Commusoft provided.
Commusoft is brilliant because it’s a one-stop shop, everything is there – you can run your business on this platform.”
What Other Users Say
One service invoice used to take 5 to 10 minutes, but now it literally takes 30 seconds. We get invoices out much quicker to customers and get paid faster too.
A & S Kingdon Ltd
Using Commusoft helps us give customers service they wouldn't expect from your everyday maintenance company.
Trio Maintenance Ltd
Commusoft is constantly updating, constantly evolving, with more features always being added. That put my mind at rest.
Otter South West Limited
Commusoft is scalable, so we can add engineers on at any time and we're up and running fairly quickly. It's a nice system and it will work nicely with how we're growing.
10hrs saved managing schedules
35% improvement in customer feedback
15% reduction in total travel costs
20% reduction in no-access jobs
10% improvement in first-time fix rate
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