Features

Commusoft's field service software is designed to help almost any size company complete more jobs per day, provide high-quality customer service, and ensure accurate and fast invoicing. From scheduling engineers to monitoring profit reports, Commusoft can support your business and increase workforce efficiency. See our full feature list below.

Job Planning and Scheduling

Enhance job planning with software that keeps track of every ongoing and past job. Organise engineers with an intuitive diary, plus maximise efficiency with powerful scheduling and tracking tools.

Job Management

Manage jobs from booking to completion, tracking the progress of your work along the way.

  • Add and organise jobs
  • Track job status
  • Send confirmations

Diary Management

Schedule appointments with a drag-and-drop diary and easily organise your engineers.

  • Multiple views available
  • Filter by engineer or skill
  • Sync in real time

Intelligent Scheduling

Increase scheduling efficiency with a powerful route optimisation algorithm.

  • Automated suggestions
  • Assign the right engineer
  • Schedule the shortest route

Real-Time Vehicle Tracking

See where your vehicles are in real time and gain insight into efficient vehicle handling.

  • Dedicated GPS trackers
  • View trip history
  • Safe driving data reports

Estimates

Prepare professional estimates from the office or on site, quoting the exact parts needed.

  • Save time with templates
  • Include attachments
  • Customers accept online

Asset Management

Keep a log of all assets at a property, including type, model, and service history.

  • Detailed asset records
  • Make informed decisions
  • Save time on site

Service Contract Management

Manage service contracts and PPM schedules to stay organised and increase compliance.

  • Contract templates
  • Planned preventive maintenance

Recall Management

Monitor recall jobs and identify causes, helping you increase first-time fix rate.

  • Easily create a recall job
  • Recall reports by engineer
  • Determine training needs

Mobile Workforce Management

Empower engineers through a comprehensive mobile experience, bringing diaries, job sheets, certificates, customer signatures, and more on the go. Real-time syncing keeps everyone on the same page.

Mobile App

Our iOS and Android app puts powerful job management tools in the hands of your engineers.

  • On-the-go diary
  • Track digital job sheets
  • Works offline

Certificates

Generate branded, industry-standard certificates for a variety of trades.

  • Autofill customer details
  • Signature capture
  • Instantly share

Checklists

Create editable checklists for engineers to fill out when completing a job on site.

  • Fully customisable
  • Branded, professional PDFs
  • Linked to a job record

Additional Works

Quote and approve additional works when on site, reducing potential disputes.

  • Easily add new jobs
  • Customer sign-off
  • Reduce disputes

Office Tasks

Create and assign tasks for office staff that are linked to a job or estimate.

  • Delegate tasks to users
  • Track current status
  • Organise with tags

Business Integrations

Integrate with business tools that help your engineers get the job done in the field.

  • PartsArena Pro
  • Anton Flue Gas Analyser
  • naturalForms

Customer Communication

Access customer details and conversation logs at any time, plus improve communication with automated service reminders, convenient online portals, and popular integrations.

Customer Database

Organise customer records in a single database, storing contact details, addresses, and more.

  • Searchable database
  • Manage multiple properties
  • Log customer appliances

Service Reminders

Automatically send customisable service reminders, helping you increase recurring revenue.

  • Customisable templates
  • Choose the timeframe
  • Email, SMS, or post

Communication Logs

Centralise all your customer correspondence, tracking every phone call, email, SMS, and letter.

  • Timeline of activity
  • Searchable records

Communication Integrations

Add new functionality with integrations to popular communication tools.

  • MailChimp
  • Outlook
  • Gmail

Online Booking Form

Streamline the booking process by taking job requests through your website.

  • Convenient for customers
  • Send confirmation emails
  • Generate more business

Estimates Portal

Let customers accept quotes online, increasing efficiency and customer satisfaction.

  • Sent via email
  • Faster response
  • Online deposit payments

Engineer Profile Portal

Enable customers to track the location of engineers en route to their property.

  • Uber-style interface
  • Share engineer profile
  • Reduce no-access jobs

After-Sales Care Portal

Gain insight into customer satisfaction with a simple, automated feedback system.

  • Receive feedback
  • Recognise problems
  • Implement changes

Job Costing & Stock

Track parts, purchase orders, and suppliers, allowing for accurate evaluation of job costs and ensuring maximum profitability. Plus, keep stock organised and accounted for, whether in the warehouse, office, or a van.

Job Costing

Keep track of costs for labour, travel, and parts required for a job, enabling accurate pricing.

  • See total job costs
  • Link with timesheets
  • Maximise profitability

Parts Management

Track available, requested, and on order parts, allowing you to manage your stock efficiently.

  • Import lists of parts
  • Automatic invoicing
  • Real-time syncing

Stock Control

A multi-location stock system for field service businesses to track and manage stock.

  • Full stock workflow
  • Stockroom management
  • Mobile app

Supplier Management

Build a database of suppliers, showing purchase orders and money owed all in one place.

  • Customisable dashboard
  • Supplier communication logs
  • Request prices for parts

Purchase Orders

Create POs from anywhere, easily transferring parts from jobs to speed up the process.

  • Link POs to jobs
  • Searchable records
  • Convert to invoice

Supplier Payments

Easily raise supplier invoices and track payments from the supplier dashboard.

  • Invoice against jobs
  • Link to accounting integrations
  • Profit reports against jobs

Automated Invoice Import

Drag and drop to upload, read, and import supplier invoices, without manual data entry.

  • Drag and drop supplier invoices
  • Hassle-free automation
  • Supports multiple templates

Finances

Take control of business finances with time-saving features, such as on-site and online invoicing and payments, debt tracking, and accounting software integrations.

Invoicing

Professional invoices can be generated by engineers on site, ensuring swift payment.

  • Automated emails
  • Branded PDFs
  • Print and post

Invoice Portal

Get paid faster and provide convenience with easy online invoice payments.

  • Get paid from anywhere
  • Credit and debit cards
  • Reduce late payments

Accounting Integrations

Integrate with accounting packages, improving finance and payment management.

  • Simple setup
  • Automatically sync data
  • Reduce double entry

Payment Gateways

Accept credit and debit cards online and on site by integrating with popular payment gateways.

  • SumUp
  • Stripe
  • Worldpay

Reporting

Gain oversight of business performance with comprehensive reporting and analytics for finances, jobs, vehicles, parts, and more. Custom reports, dynamic filters, and a configurable dashboard allow reporting to be tailored to business needs.

Reporting Dashboard

Access reporting overviews through a custom dashboard, providing instant oversight.

  • Crucial business insights
  • Designed for simplicity
  • Easy to customise

Financial Reporting

Monitor sales and estimates per month and report on profit by job, expenses, and debtors.

  • Configurable reports
  • Save to PDF
  • Export to Excel

Job Reporting

Dive into your data to analyse and collate records on jobs, customers, vehicles and more.

  • Customisable reports
  • Printable PDFs
  • Export to Excel

Timesheets

Generate accurate timesheets based on employee travel, arrive, and leave times per job.

  • Links to mobile app
  • Filter by user and date
  • Printable PDFs

Service Level Agreements

Track SLAs to ensure you avoid penalty fees and increase attainment rates.

  • SLA counters
  • Instant notifications
  • Compliance reporting

Security

Protect critical business and customer data with industry-leading encryption and privacy features, manage users and security levels, and perform company-wide audits.

User Management

Manage staff details, security access levels, important documents, and other HR data.

  • Contact details
  • Industry credentials
  • Notes

Custom Security Levels

Define custom security levels, controlling exactly what users can see and do.

  • Designed for enterprise
  • Gain full control

Audits

Precise audits show every action taken by a user, providing complete accountability.

  • Designed for enterprise
  • See device usage
  • Track mistakes

Services

The Commusoft team are on hand to assist your business, providing comprehensive training, responsive and dedicated support, and professional services.

Training

Ensure staff get the most out of the software, from initial setup to refresher training.

  • Experienced team
  • Dedicated call time
  • Remote sessions

Email Support

Email support allows you to go about your day while our staff work on answering your query.

  • Fast response time
  • High standard of support

Telephone Support

Solve problems quickly by calling our friendly support team and get on track as soon as possible.

  • 5 days a week
  • 8 hours a day
  • Remote desktop sessions

Custom Certificates

Professional service to build custom certificates and forms for your business.

  • Paid service
  • Bespoke digital forms
  • Go totally paperless

Fast-Track Feature Request

Improve your experience and generate added value with new features.

  • Paid service
  • Add new functions
  • Dedicated development team

Watch the 20-minute demo