Features

Commusoft's field service software is designed to help almost any size company complete more jobs per day, provide high-quality customer service, and ensure accurate and fast invoicing. See our full feature list below.

Job Planning and Scheduling

Enhance job planning with software that keeps track of every ongoing and past job. Organise engineers with an intuitive diary, plus maximise efficiency with powerful scheduling and tracking tools.

Job Management

Manage jobs from booking to completion, tracking the progress of your work along the way.

  • Add and organise jobs
  • Track job status
  • Send confirmations

Diary Management

Schedule appointments with a drag-and-drop diary and easily organise your engineers.

  • Multiple views available
  • Filter by engineer or skill
  • Sync in real time

Intelligent Scheduling

Increase scheduling efficiency with a powerful route optimisation algorithm.

  • Automated suggestions
  • Assign the right engineer
  • Schedule the shortest route

Online Booking

Allow customers to book jobs and services online and schedule directly to your team.

  • Take website bookings
  • 24/7 lead generation
  • Convenient for customers

Real-Time Vehicle Tracking

See where your vehicles are in real time and gain insight into efficient vehicle handling.

  • Dedicated GPS trackers
  • View trip history
  • Safe driving data reports

Estimates

Prepare professional estimates from the office or on site, quoting the exact parts needed.

  • Save time with templates
  • Include attachments
  • Customers accept online

Asset Management

Keep a log of all assets at a property, including type, model, and service history.

  • Detailed asset records
  • Make informed decisions
  • Save time on site

Service Contract Management

Manage service contracts and PPM schedules to stay organised and increase compliance.

  • Contract templates
  • Planned preventive maintenance

Mobile Workforce Management

Empower engineers through a comprehensive mobile experience, bringing diaries, job sheets, certificates, customer signatures, and more on the go. Real-time syncing keeps everyone on the same page.

Mobile App

Our iOS and Android app puts powerful job management tools in the hands of your engineers.

  • On-the-go diary
  • Track digital job sheets
  • Works offline

Certificates

Generate branded, industry-standard certificates for a variety of trades.

  • Autofill customer details
  • Signature capture
  • Instantly share

Custom Forms

Create the exact forms that your business need and deploy to your engineers.

  • Create your own form
  • Deploy to engineer’ devices
  • Obtain digital sign off

Office Tasks

Create and assign tasks for office staff that are linked to a job or estimate.

  • Delegate tasks to users
  • Track current status
  • Organise with tags

Customer Communication

Access customer details and conversation logs at any time, plus improve communication with automated service reminders, convenient online portals, and popular integrations.

Customer Database

Organise customer records in a single database, storing contact details, addresses, and more.

  • Searchable database
  • Manage multiple properties
  • Log customer appliances

Service Reminders

Automatically send customisable service reminders, helping you increase recurring revenue.

  • Customisable templates
  • Choose the timeframe
  • Email, SMS, or post

Alerts & Notifications

Keep customers updated and in the know with automated alerts and notifications.

  • Personalise messages
  • On the way messages
  • Send emails, texts, and letters

Customer Portal

Give your customers access to monitor jobs, appointments, invoices, and certificates.

  • 24/7 online access
  • View properties and jobs
  • Add new job requests

Estimates Portal

Let customers accept quotes online, increasing efficiency and customer satisfaction.

  • Sent via email
  • Faster response
  • Online deposit payments

Engineer Profile Portal

Enable customers to track the location of engineers en route to their property.

  • Uber-style interface
  • Share engineer profile
  • Reduce no-access jobs

After-Sales Care Portal

Gain insight into customer satisfaction with a simple, automated feedback system.

  • Receive feedback
  • Recognise problems
  • Implement changes

VoIP Phone System

Connect your existing VoIP phone system to help offer better customer service.

  • Make and receive calls
  • View customer details
  • Log notes and recordings

Stock & Suppliers

Track parts, purchase orders, and suppliers, allowing for accurate evaluation of costs and ensuring maximum profitability. Plus, keep stock organised and accounted for, whether in the warehouse, office, or a van.

Parts Management

Track available, requested, and on order parts, allowing you to manage your stock efficiently.

  • Import lists of parts
  • Automatic invoicing
  • Real-time syncing

Stock Control

A multi-location stock system for field service businesses to track and manage stock.

  • Full stock workflow
  • Stockroom management
  • Mobile app

Supplier Management

Build a database of suppliers, showing purchase orders and money owed all in one place.

  • Customisable dashboard
  • Supplier communication logs
  • Request prices for parts

Purchase Orders

Create POs from anywhere, easily transferring parts from jobs to speed up the process.

  • Link POs to jobs
  • Searchable records
  • Convert to invoice

Supplier Payments

Easily raise supplier invoices and track payments from the supplier dashboard.

  • Invoice against jobs
  • Link to accounting integrations
  • Profit reports against jobs

Automated Invoice Import

Drag and drop to upload, read, and import supplier invoices, without manual data entry.

  • Drag and drop supplier invoices
  • Hassle-free automation
  • Supports multiple templates

Finances

Take control of business finances with time-saving features, such as on-site and online invoicing and payments, debt tracking, and accounting software integrations.

Invoicing

Professional invoices can be generated by engineers on site, ensuring swift payment.

  • Automated emails
  • Branded PDFs
  • Print and post

Automated Invoicing

Automate your invoicing for a seamless and consistent process every time.

  • Price by type of job
  • Advanced automation rules
  • Vary by type of customer

Invoice Portal

Get paid faster and provide convenience with easy online invoice payments.

  • Get paid from anywhere
  • Credit and debit cards
  • Reduce late payments

Accounting Integrations

Integrate with accounting packages, improving finance and payment management.

  • Simple setup
  • Automatically sync data
  • Reduce double entry

Reporting

Gain insight into your business performance with comprehensive reporting for profits, jobs, vehicles, parts, and much more. Custom reports, dynamic filters, and a configurable dashboard allow reporting to be tailored to your business needs.

Reports & Dashboard

Keep track of business data and metrics to help your business succeed even more.

  • Data visualisation dashboard
  • 40+  preconfigured reports
  • Customisable reports

Timesheets

Generate accurate timesheets based on employee travel, arrive, and leave times per job.

  • Links to mobile app
  • Filter by user and date
  • Printable PDFs

Job Costing

Keep track of costs for labour, travel, and parts required for a job, enabling accurate pricing.

  • See total job costs
  • Link with timesheets
  • Maximise profitability

Service Level Agreements

Track SLAs to ensure you avoid penalty fees and increase attainment rates.

  • SLA counters
  • Instant notifications
  • Compliance reporting

Security

Protect critical business and customer data with industry-leading encryption and privacy features, manage users and security levels, and perform company-wide audits.

User Management

Manage staff details, security access levels, important documents, and other HR data.

  • Contact details
  • Industry credentials
  • Notes

Role-Based Security

Assign users to different roles to provide or restrict access to certain data and functions.

  • Keep data secure
  • Restrict access as needed
  • Custom roles available

System Audits

Precise audits show every action taken by a user, providing complete accountability.

  • View all system logins
  • See device usage
  • Track mistakes

Services

The Commusoft team are on hand to assist your business, providing comprehensive training, responsive and dedicated support, and professional services.

Email Support

Email support allows you to go about your day while our staff work on answering your query.

  • Fast response time
  • High standard of support

Telephone Support

Solve problems quickly by calling our friendly support team and get on track as soon as possible.

  • 5 days a week
  • 8 hours a day
  • Remote desktop sessions

Fast-Track Feature Request

Improve your experience and generate added value with new features.

  • Paid service
  • Add new functions
  • Dedicated development team

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