Stand above the competition
Almost every large appliance you install will come with a service-dependent warranty. If your business isn't the one completing that annual service, your competition is. Commusofts’ automatic service reminders gets your name in front of customers whenever that service is due.
Not just annual reminders
Not all services occur annually, that’s why Commusoft allows you to customise your reminders to send in a variety of different timeframes. You can also create service jobs, allowing the reminder to sync directly with that job.
Each type of service reminder you send is drawn from a template, which can be customised as you like. Reminders are sent via email, SMS, or post and can automatically include customer details, ensuring you provide a personalised experience.
Automating everyday tasks
Commusoft automatically records when customer services are due and it automatically sends out service reminders in the background, without you having to do anything. You can define the number of weeks you want to set before the reminder is automatically sent and how each customer receives their reminder. This can be by email, SMS, print-and-post or letter. Commusoft’s print-and-post facility means you don’t even need to print the letters. All you need to do is relax and wait for your customers to call!
Keep track of customers that haven’t had their service yet
To optimise your service and maximise revenue, it’s important to get in touch with customers who haven’t yet contacted you about their service. Commusoft can also automate this process, sending follow-up emails, SMS or letters to the appropriate customers, reducing your administrative burden. What’s more, you can get a report listing all customers who haven’t yet booked their service with the simple click of a button. It’s that easy!
Different email and letter templates as needed
Working with landlords, estate agents, housing associations etc. is very different to working with private customers and companies. To keep the business relationship on the right footing, it is important to send the appropriate reminders to the right people. Commusoft provides a separate template for communications to multiple-property customers or businesses, in comparison to the one for private customers, allowing you to focus on highly specific and relevant information.
Not just yearly services
Commusoft allows you to handle any type of service reminders as often as you like, providing customers with a regular and friendly service with virtually no manual input. Depending on your industry, Commusoft provides the standard service types such as boiler service, gas safety certificates, oil and electrical certificates. However, you can also create your own service reminder types as required. This flexibility allows you to capitalise on work you may otherwise miss out on and generate £1000s worth of value for your business.
Arrange access to the property
When dealing with private tenants, businesses and other workplace addresses, you will normally need to be given authorisation to go ahead and carry out your services. Commusoft makes it easy to identify such reminders and mark them as authorised or not authorised. You can then send an email, SMS or letter to the tenant or business address confirming that you have been given authorisation and asking them to arrange access. Again, this process ensures that relationships with landlords and tenants are kept on a polite and business-like footing.
Are you ready to take your business to the next level?
Discover the many ways that Commusoft can help your business become more organised, efficient and profitable with a free two-week trial. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one job management software.
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