Service reminders help you to retain business and improve customer relations.
You can’t avoid writing service reminders to your letting agent, landlord and private customers. With Commusoft you can automatically send service reminders.
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Win business with automatic service reminders
If you’re not sending out service reminders then you’re missing out on a lot of potential income. Almost every boiler or appliance you install will come with a warranty that is dependent on an annual service. If you’re not doing that service, your competition is.
Commusoft automatically records when customer services are due and it automatically sends out service reminder letters in the background, without you having to do anything. You can define the number of weeks you want to set before the reminder is automatically sent and how each customer receives their reminder. This can be by email, sms, print-and-post or letter. Commusoft’s print-and-post facility means you don’t even need to print the letters. We’ll print and put them in the post for you! All you need to do is relax and wait for your customers to call!
Monthly, quarterly, half-yearly, yearly, 2-yearly, 5-yearly reminders
Commusoft will allow you to handle any type of service reminder on a monthly, quarterly, half-yearly, yearly, 2-yearly and 5-yearly basis. You therefore provide your customers with a fantastic friendly service with virtually no manual input. Depending on your industry we provide the standard service types such as boiler service, gas safety certificates, oil and electrical certificates. However, you can also create your own service reminder types as required. This flexibility allows you to capitalise on work you may otherwise miss out on and generate £1000s worth of value to your business.
Customisable letters, emails and sms
It’s important to make sure the letters you send to your customer are branded and customised exactly to your requirements. Commusoft lets you personalise your letters/emails/sms the way you want and on your letterhead with your company logo and company details.
Different letters for landlords and private customers
Working with landlords, estate agents, housing associations etc. is very different to working with private customers/companies. To keep the business relationship on the right footing it is therefore important to send the appropriate reminders to the right people. Commusoft provides a separate template for letters to customers who handle private tenants or businesses from the one for private customers, allowing you to focus on the specific information you provide. This further simplifies the process for your customers.
Arrange access to the property
When dealing with private tenants, businesses and other workplace addresses you will normally need to be given authorisation to go ahead and carry out your services. Commusoft makes it easy to identify such reminders and mark them as authorised or not authorised. You can then send an email, sms or letter to the tenant or business address confirming that you have been given authorisation and asking them to contact you to arrange access. Again, this process ensures that relationships with landlords and tenants are kept on a polite and business-like footing.
Keep track of customers who haven't yet booked a service
To optimise your service and maximise revenues, it’s important to get in touch with customers who haven’t yet contacted you about their service. Commusoft can also automate this process, sending follow-up emails, sms or letters to the appropriate customers, reducing your administrative overhead.
What’s more, you can get a report listing all customers who haven’t yet booked their service, any time, simply at the click of a button.