SECURE MAINTENANCE JOBS
Almost every large asset you install comes with a service-dependent warranty. If you aren't completing that recurring service, your competition is. Commusoft’s service reminders help you retain more customers by sending automated messages so they can book their service.
OPTIMISED BOOKING JOURNEY
No need to email or call a customer when a service is due; Commusoft does it for you by automatically sending a reminder message. Included in the message is a portal link so your customer can conveniently book the job in your engineer's diary.
CUSTOMISE YOUR TEMPLATES
You can customise reusable templates for each type of service reminder you send out. Our service reminders automatically include customer details - such as the customer name, property address, etc, - ensuring you provide a personalised experience.
- Automated and manual reminders
- Custom message templates
- Set different timeframes
- Link service jobs to a reminder
- Online service booking available
- Appointments sync to your schedule
Automate reminders for customers who haven't booked their service yet
Getting in touch with all the customers who haven’t contacted you about recurring service jobs can be a lot to manage. Commusoft automates this entire process by recording when customer services are due and sending reminders for you. With automatic emails, text messages, or mail sent to the appropriate customers, our service reminder software frees up time for your office staff.
Plus, this allows you to capitalise on more jobs and generate thousands of pounds worth of value for your business (try our calculator to get an idea of how much!).
Let your customers book services online
Customers can schedule their preferred appointment date and time straight from a link in the service reminder. Powered by intelligent scheduling, the booking portal only shows available appointments with engineers who have the right skills. When multiple engineers are available for an appointment, the system assigns the engineer with the shortest driving distance. The work order then automatically enters into your schedule and is sent to your engineer’s mobile device.
Appointments go straight into your diary
Once a customer books their service, the appointment then automatically enters into your diary and is sent to the assigned engineer’s mobile device. This means you spend less time scheduling and can focus on more high value tasks. This smooth process helps you provide world-class customer journeys, while eliminating the need to chase customers or have them call the office.
Customise your reminder messages
To provide the personalised experience your customer desires, you can customise templates for different service jobs or customer types, whether it’s a multiple work address property or a single residence. Using tags in service reminder messages lets you automatically include customer details, such as their name and property address.
Want to increase your recurring revenue with service reminders?
Send different messages to different customers
To keep business relationships strong, it’s important to use messaging appropriate for the type of customer. Working with landlords, property managers, estate agents, etc. is very different from working with private customers and companies. Commusoft provides a separate template for communications with multiple-property customers or businesses, in comparison to the one for private customers. This allows you to focus on highly specific and relevant information.
More than just annual reminders
Not all services occur annually. Whether you’re setting up an annual reminder for a boiler service or a monthly reminder to maintain a fire alarm, you can easily customise the time frame for each service to match the customer’s needs. You can also designate specific jobs as service jobs, allowing the reminder to sync directly to that job.
Easily arrange access to complete services
Even when handling services due at tenant properties, you can automatically send a service reminder to the estate agent or property manager informing them which properties need servicing. With their go ahead, you can then send an email or text message to each tenant to arrange access for that service. If you’re using our online booking as well, the tenant can book the exact appointment date and time themselves, meaning less back-and-forth with your team.