Service reminders help you to retain business and improve customer relations

Service reminders are an important factor within field service companies. Having to manually send these can be a tedious task, that’s why Commusoft job management software sends them for you automatically based on your template setup.

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If you’re not sending out service reminders then you’re missing out on a lot of potential income.

Get the most out of your business with automatic reminders

Not just annual

Not all services occur annually, that’s why Commusoft will allow you to customise your reminders to send as often as you like

Stand above the competition

Almost every boiler or appliance you install will come with a warranty that is dependent on an annual service. If you’re not doing that service, your competition is. Never forget to send a service reminder with Commusofts’ automatic system

Customisable templates

Each type of service reminder you send is drawn from a template. You can send email, SMS, or letter reminders

Automations

Commusoft automatically records when customer services are due and it automatically sends out service reminder letters in the background, without you having to do anything. You can define the number of weeks you want to set before the reminder is automatically sent and how each customer receives their reminder. This can be by email, SMS, print-and-post or letter. Commusoft’s print-and-post facility means you don’t even need to print the letters. All you need to do is relax and wait for your customers to call!

Keep track of customers that haven’t had their service yet

To optimise your service and maximise revenue, it’s important to get in touch with customers who haven’t yet contacted you about their service. Commusoft can also automate this process, sending follow-up emails, SMS or letters to the appropriate customers, reducing your administrative overhead. What’s more, you can get a report listing all customers who haven’t yet booked their service with the simple click of a button.

Different email and letter templates for landlords and estate agents

Working with landlords, estate agents, housing associations etc. is very different to working with private customers/companies. To keep the business relationship on the right footing, it is important to send the appropriate reminders to the right people. Commusoft provides a separate template for letters to customers who handle private tenants or businesses from the one for private customers, allowing you to focus on the specific information you provide.

Not just yearly services

Commusoft will allow you to handle any type of service reminders as often as you like. You therefore provide your customers with a fantastic friendly service with virtually no manual input. Depending on your industry, Commusoft provides the standard service types such as boiler service, gas safety certificates, oil and electrical certificates. However, you can also create your own service reminder types as required. This flexibility allows you to capitalise on work you may otherwise miss out on and generate £1000s worth of value for your business.

Arrange access to the property

When dealing with private tenants, businesses and other workplace addresses you will normally need to be given authorisation to go ahead and carry out your services. Commusoft makes it easy to identify such reminders and mark them as authorised or not authorised. You can then send an email, SMS or letter to the tenant or business address confirming that you have been given authorisation and asking them to contact you to arrange access. Again, this process ensures that relationships with landlords and tenants are kept on a polite and business-like footing.

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