Customisable shift patterns
Create a shift pattern, choosing when engineers are available for work, unavailable, or in an overtime shift. Overtime shifts have an overtime rate assigned, so you can more accurately stay on top of labour costs.
Track overtime costs
Overtime rates can be automatically factored into the job costing for any type of work. This provides more accurate costing data, ensuring customers are invoiced for the appropriate labour costs.
Different users, different shifts
Customise and set up as many shift patterns as needed. Have an engineer that only works mornings? Not a problem. Senior staff have different overtime rates? Not a problem, our comprehensive shifts system can do it all.
Shifts are defined by you, for your engineers
Field service professionals don’t all work the same shifts, which is why Commusoft allows you to create as many shift patterns as you need for your staff. It’s easy to set the availability and overtime periods for each day and to update these as and when needed.Plus, set breaks in technicians shifts too, making sure they don’t get overworked. You can even set multiple overtime rates, ensuring you cover all eventualities. Simply assign a shift pattern to an engineer and you are ready to roll.
Overtime done properly
It’s important to factor overtime labour into a job’s overall costs. If a client needed work completing late in the evening, Commusoft will automatically check the overtime rate and record the labour cost appropriately. This ensures you have a record of the exact job costs and that it is included on the invoice. Even if the same job occurred across multiple labour rates, Commusoft will accurately calculate the exact total.
Schedule with user shifts in mind
The diary will visually reflect each engineer’s shift pattern. White represents available slots where jobs can be booked, yellow for overtime slots, and grey for unavailable times, ensuring that office staff know when they should and shouldn’t be scheduling engineers. By joining diary management and shift patterns, you can reduce scheduling clashes and improve employee satisfaction by always keeping unique shift patterns in mind, no matter how many staff you have.
Are you ready to take your business to the next level?
Shift Patterns is available on our Automation plan. Discover the many ways that Commusoft's automation features can help your business become more organised, efficient and profitable by booking a call with our team. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one job management software.
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