You don’t want your team to necessarily work harder, but smarter. That’s where intelligent scheduling software comes in, as a powerful route optimisation tool to help your team thrive.
It’s all about creating the most efficient team possible by maximising everyone’s time. That means increasing the potential to fit in more jobs, earning more money, with more optimised effort.
Some more benefits include decreasing individual drive time, saving on fuel costs, and even limiting additional administrative burdens. Intelligent scheduling can prevent anyone from wasting time, whether they’re staff working at home, in the office, or out in the field.
An intelligent scheduling system can transform the way you manage your jobs. As a result, customers will have a far more efficient booking journey when software makes booking jobs easy.
Vehicle Tracking: Benefit from real-time data
One of the most convenient ways to keep customers in the loop is with vehicle tracking.
When it’s a part of your company’s service it’s reassuring for customers to see someone is on their way. It gives them confidence that their request will be resolved soon.
You know what it’s like when you’ve ordered a parcel. Whether it’s Royal Mail, Hermes, Amazon, or getting a taxi from Uber or Bolt. It feels good to see on the map how close the driver is and to get an estimate of their arrival time.
As far as we’re concerned, vehicle tracking is another great way to meet the expectations of your contemporary customers. It adds a whole other level of professionalism to your service.
Vehicle tracking isn’t the only location tool out there. Watch Success in the Field for more:
The Engineer Profile Portal: Give them peace of mind
Personalising the booking journey is a great way to build rapport with your customers.
You can make them feel valued, rather than just another job on a list to complete. Similar to vehicle tracking, an engineer profile portal is a great tool to help you further build out your booking journey.
Not only are you making sure that communication with customers is personalised, but they get reassurance ahead of an engineer’s arrival.
With a profile portal, you can indicate an engineer’s experience, skills, ratings, or other information. A photo also helps customers feel more secure, too.
The more insight customers have, the more confident they’ll be. It can make a world of difference if a customer has a specific timeframe and knows who’ll knock on their door!
Here’s how to perfect your booking journey
These may only be a few individual touchpoints of the booking journey, but when optimised, they undoubtedly have an impact.
A confirmation email here, a reminder notification there… little nudges can go a long way to reassure customers that everything’s on the right track.
It’s these little things that are likely to get customers to book with you again and again!
Of course, making it easy to book is one thing, but self-service tools can help you with more than just winning jobs.