With Commusoft’s customer database you improve customer cross-selling and retention!
Running a company in the field service industry requires a lot of organisation. Booking in jobs, dealing with cancellations and managing customer’s queries can be incredibly time-consuming if you’re constantly jumping between paper systems or using software that isn’t purpose-designed or up to the task. However, it could all be a lot easier. Commusoft stores all your clients in a single customer database and allows you to manage records with software that is easy to use and built for purpose.
Key benefits :
- Gain potential large revenue and profitability
- Make your customers happy
- Eliminate much of the admin task
- Improve your customer relationship management
- Make asset customer database a profitable part of your business
Quickly search for customers
You can search for anything in your customer database with a single, easy-to-use search box. This is accessible from a mobile, tablet or other handheld device.
- Telephone number
- Email address
- Estimate number
- Job number
- Customer reference number
- Invoice number
and much more. For full details check out our knowledge base.
Get a quick view of what's happened in the past
Being able to see a customer’s history quickly and easily on-screen lets you answer their queries faster and more accurately. This not only speeds up your response and avoids long phone calls, but also impresses customers through your professionalism.
All your notes and communications in a single location
Commusoft eliminates the paper trail; it is easy to keep track of all your communication with customers: invoices, enquiries, emails etc. They are all presented on a single screen. So, whether you’re a small company that wants to look professional and well-organised, or a large company that wants to stay on top of the admin and reduce costs by sharing information between staff, Commusoft helps you focus on providing top quality customer care.
Attach files to customer records
Want to store a PDF document, image or Excel document against a customer record? No problem, just drag and drop the file into Commusoft and it’s immediately available to download on any PC, Mac, iPhone, iPad, Android phone or Android tablet anywhere in the world!
Managing estate agents and landlords
Commusoft makes it easy to manage estate agents and housing associations. You can allocate tenant properties to a landlord, housing association or to a particular branch of an estate agent. With our contract plan module you can also manage different pricing per estate agent, allowing for commissions and discounts.
Link tenants (work addresses) to landlords and estate agents
Keep everything under one roof with Commusoft’s simple to use customer/tenant relationship. You can easily link a single property or thousands of properties to a customer in Commusoft letting you keep track of which properties belong/are managed by your landlords or estate agents.