Scrap the paper burden
Misplaced invoices and lost papers waste time and hurt your profit margin. Bring your business online and benefit from a centralised, backed-up system that manages your whole business.
"Commusoft has made our job tracking very easy and we love that we're almost completely paperless!"
One team, working together
Reduce miscommunication and organise engineers without hassle. With both the web and mobile app, office staff and engineers are always on the same page and working together.
"The seamless communication between our office and field team is amazing!"
A more professional experience
Customers trust businesses that are organised and effective. Put your best foot forward with email and SMS job confirmations, engineer tracking, and automated service reminders.
"We regularly have great feedback regarding our prompt and efficient services. We couldn't offer this without Commusoft."
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- Real-time updates from the office
- Engineers receive new jobs and can manage their diary from the road, with all neccessary details available in the iOS and Android mobile app.
- Relay information back to the team
- Easily report on current job status, whether travelling, arrived, or completed. Plus upload photos, certificates, parts requests, and tasks for the office.
- Access work history and property details
- Always know crucial information such as previous completed work, installed appliances and last service date, and any other unique property details.
- Take control of everyday tasks
- Managers can simplify their daily tasks with reliable software that both streamlines their work and eliminates unnecessary paper.
- Get a better grasp of employee time
- Forget unreliable self-reported timesheets. Track working hours with automatic timesheets that link directly to job data.
- Manage teams, even from the road
- Whether at a job site or in the office, managers can see the team's diary, schedule jobs, and track company vehicles in Commusoft.
- Focus on the big picture
- Too many owners are bogged down with minor tasks and helping out with the admin. Efficient software frees up time to focus on business growth.
- Monitor job costing and profitability
- Accurate financial reporting allows for detailed analysis of job costs and pricing, providing new opportunities to increase profits.
- Track vehicles in real time
- With Commusoft, owners get more oversight of their entire business, including knowing where their company vehicles are at any time.
Manage your customers
Commusoft field service management software has an incredible customer management database that lets you store and manage:
- Customers’ historic data
- Company, estate agent, and tenant information
- Appliances (including make, model, GC number, serial number, and more)
Automatically send digital service reminders
Automated service reminder software helps you to keep in touch with your customers:
- Send service reminder emails, SMS, and letters when a service is due
- Track which reminders have and haven’t been completed
Manage engineers' diaries with Commusoft's easy scheduling tool
Field service scheduling is an incredibly simple feature that lets you:
- Rearrange jobs more quickly and easily with the drag-and-drop tool
- Automatically sync schedule updates to your engineers’ calendars
- Keep track of your engineers and their vehicles in the field in real-time
- See all your job locations and engineers with the map view
Benefit from powerful online portals
Commusoft’s online portals allow you to offer your customer’s a more streamlined and user-friendly experience.
- Take bookings through your website with the Online Booking Form
- Let customers accept estimates online using the Estimates Portal
- Customers can track your engineer on their way to the property with the Engineer Profile Portal
- Take payments online with the convenient Invoice Portal
- Receive feedback after each job via the intuitive After-Sales Care Portal
Complete digital certificates and capture customers' signatures on-site
Fill, sign, and go: Complete industry-standard certificates on-site from a phone or tablet, and capture customers’ and engineers’ signatures using Commusoft’s field service app.
Create and send invoices faster - and improve your cash flow
Get paid faster: Easy-to-use invoicing lets you or your field engineers complete jobs from the office or on site. Print or email invoices quickly, reducing delays and improving cash flow.
Manage suppliers and purchase orders
Build and manage a full, intuitive supplier database so you can keep all your suppliers in one place. With Commusoft’s simple workflow, you can automatically generate a new PO by converting existing parts from a job, or start fresh with a blank form. Once complete, it’s converted into a branded PDF ready to be emailed (or printed and posted).
Know how your business is performing with robust reporting
Having access to clear, accurate reporting helps you make informed choices about the direction and management of your field service company. With Commusoft’s comprehensive reporting feature, you’ll see a full overview of the status of every facet of your business. Get an in-depth look at engineer performance, profits, expenses, and more.