Say no to inefficiency
You may already run a paperless office, but it doesn't mean it's running as effectively as it could. Smart all-in-one software brings your processes together and streamlines your operations.
"This has been exactly what we've been looking for to help streamline our business."
Automated core workflows
With automation at the core of Commusoft, your staff can effortlessly schedule jobs, manage finances, and engage customers, ensuring you get the most out of your team and their time.
"As a company, we save many hours a day by the automation process alone."
As businesses grow, so does their complexity. Stay on top of all the moving parts by tracking and reporting on engineers, vehicles, stock, profit, and much more with Commusoft's comprehensive system.
"The tracking feature is great, enabling us to see where our engineers are at all times and be more agile for reactive work."
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- REAL-TIME UPDATES FROM THE TEAM
- Improve mobile workforce management by sending engineers job and diary updates straight to their mobile or tablet device.
- RELAY DATA BACK TO THE OFFICE
- Engineers automatically report current job status, whether travelling, arrived, or completed. Plus upload photos, certificates, and parts requests for the office.
- ACCESS JOB HISTORY AND PROPERTY DETAILS
- The mobile app offers constant access to important details, such as previous work, installed assets, customer contacts, and any other required property information.
- SOLVE CHALLENGES WITH SMART SOLUTIONS
- Managers can automate burdensome processes to simplify their daily routine and gain additional time for growing profit margins.
- ACCURATELY TRACK ENGINEERS AND THEIR TIME
- Track working hours with automatic timesheets that link directly to job and driving data, giving you insight into each minute spent.
- ON-THE-GO TEAM MANAGEMENT
- Utilise the web or mobile Commusoft app to view team diaries, schedule jobs, and track company vehicles from the office and road.
- EFFECTIVELY DELEGATE RESPONSIBILITIES
- Efficient software enables teams to take on more responsibilities and manage their work better, giving owners more time to focus on business goals.
- REPORT ON KEY BUSINESS AREAS
- Detailed financial and operational reporting allows for analysis of profitability, workforce utilisation, first-time fix rate, customer satisfaction, and more.
- TRACK COMPANY ASSETS IN REAL TIME
- With Commusoft, owners get more oversight of their entire business, including knowing stock levels and where company vehicles are at all times.
Automate scheduling for effortless workforce management
For field service businesses that want to become more efficient and maximise engineer utilisation, the best solution is an automated scheduling system. Office staff are human after all and can only plan jobs with so much accuracy. With Commusoft’s intelligent scheduling, staff are empowered to make logical and informed routing decisions, giving you the benefit of reduced travel times, lower fuel costs, and more jobs per day. Through suggested appointments and mass scheduling, employee time spent managing the diary can be significantly cut down – all made possible by our powerful route optimisation algorithm.
Gain control of stock
Stock management likely runs through your entire daily workflow, whether it’s engineers requesting parts on site, your stockroom manager checking parts in-and-out, or office staff processing returns. If you find that poor stock management is hurting operations, as well as profitability – we have the solution. Commusoft’s multi-location stock control system is designed to track every part in your stockroom and engineers’ vans, provide detailed stock audits, and assist managers with a purpose-built Stockroom app.
Locate your team with real-time vehicle tracking
What offers more oversight than knowing where your entire team is? With Commusoft’s real-time vehicle tracking, each vehicle gets its own tracker to provide a live location, past trip reports, and safe handling data. With accurate tracking information, your team can optimise responsive scheduling, monitor vehicle usage, and ultimately offer a better service. Forget separate vehicle tracking systems and related costs and benefit from tracking that works as part of your field service software.
Improve customer journey with online portals
Every good field service business knows that customer experience is crucial. To ensure that you provide a positive customer journey at every touch point, Commusoft offers online portals that facilitate customer communication and provide convenient and easy-to-use tools for the task.
- Take bookings through your website with the Online Booking Form >
- Let customers accept estimates online using the Estimates Portal >
- Allow customers to track engineers via the Engineer Profile Portal >
- Take invoice payments online with the convenient Invoice Portal >
- Receive feedback after each job via a simple After-Sales Care Portal >
And much more
Commusoft provides much more, enabling established companies to automate and streamline many aspects of their business through their field service software. Whether monitoring SLAs, sending automatic service reminders, integrating accounting packages, or reporting on profits – Commusoft has solutions designed to drive efficiency in your business. If you’re ready to take the next step, get in touch today.