Say no to inefficiency
You may already run a paperless office, but it doesn't mean it's running as effectively as it could. Smart all-in-one software brings your processes together and streamlines your operations.
"This has been exactly what we've been looking for to help streamline our business."
Automated core workflows
With automation at the core of Commusoft, your staff can effortlessly schedule jobs, manage finances, and engage customers, ensuring you get the most out of your team and their time.
"As a company, we save many hours a day by the automation process alone."
As businesses grow, so does their complexity. Stay on top of all the moving parts by tracking and reporting on engineers, vehicles, stock, profit, and much more with Commusoft's comprehensive system.
"The tracking feature is great, enabling us to see where our engineers are at all times and be more agile for reactive work."
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- Real-time updates from the office
- Engineers receive new jobs and can manage their diary from the road, with all neccessary details available in the iOS and Android mobile app.
- Relay information back to the team
- Easily report on current job status, whether travelling, arrived, or completed. Plus upload photos, certificates, parts requests, and tasks for the office.
- Access work history and property details
- Always know crucial information such as previous completed work, installed appliances and last service date, and any other unique property details.
- Take control of everyday tasks
- Managers can simplify their daily tasks with reliable software that automates burdensome processes.
- Accurately track engineers and their time
- Track working hours with automatic timesheets that link directly to job and driving data, giving you insight into each minute.
- Manage teams, even from the road
- Whether at a job site or in the office, managers can see the team's diary, schedule jobs, and track company vehicles in Commusoft.
- Effectively delegate responsibilities
- Efficient software enables teams to take on more responsibilities and manage their work better, giving owners time to focus on business goals.
- Monitor job costing and profitability
- Accurate financial reporting allows for detailed analysis of job costs and pricing, providing new opportunities to increase profits.
- Track company property in real time
- With Commusoft, owners get more oversight of their entire business, including knowing stock levels and where company vehicles are at any time.
Effortless workforce management with intelligent scheduling
Intelligent scheduling is an incredibly powerful feature, underpinned by our efficiency-driving algorithm. With smart automated tools behind your everyday processes, your business can reach new levels of effectiveness.
- Automate job booking with suggested appointments
- Assign the right engineer for the job
- Mass schedule multiple jobs at once
Benefit from powerful online portals
Commusoft’s online portals allow you to offer your customer’s a more streamlined and user-friendly experience.
- Take bookings through your website with the Online Booking Form
- Let customers accept estimates online using the Estimates Portal
- Customers can track your engineer on their way to the property with the Engineer Profile Portal
- Take payments online with the convenient Invoice Portal
- Receive feedback after each job via the intuitive After-Sales Care Portal
Improve team management with Real-Time Vehicle Tracking
Real-Time Vehicle Tracking works hand-in-hand with your job management software to offer field service businesses true oversight of their team.
- Know where engineers are in real-time, as well as any past trips
- Optimise scheduling and book jobs more responsively based on location
- Access and report on safe-driving data, revealing how your vans are handled
- Give customers the ability to track engineers on their way – just like Uber or DHL
Automatically send digital service reminders
Automated service reminder software helps you to keep in touch with your customers:
- Send service reminder emails, SMS, and letters when a service is due
- Track which reminders have and haven’t been completed
Know how your business is performing with robust reporting
Having access to clear, accurate reporting helps you make informed choices about the direction and management of your field service company. With Commusoft’s comprehensive reporting feature, you’ll see a full overview of the status of every facet of your business. Get an in-depth look at engineer performance, profits, expenses, and more.
Create and send invoices faster - and improve your cash flow
Get paid faster: Easy-to-use invoicing lets you or your field engineers complete jobs from the office or on site. Print or email invoices quickly, reducing delays and improving cash flow.
Complete digital certificates and capture customers' signatures on-site
Fill, sign, and go: Complete industry-standard certificates on-site from a phone or tablet, and capture customers’ and engineers’ signatures using Commusoft’s field service app.
Manage suppliers and purchase orders
Build and manage a full, intuitive supplier database so you can keep all your suppliers in one place. With Commusoft’s simple workflow, you can automatically generate a new PO by converting existing parts from a job, or start fresh with a blank form. Once complete, it’s converted into a branded PDF ready to be emailed (or printed and posted).